Betsy Skowronek
Town and Country Veterinary Associates
Coventry,CT
13
years of professional experience
Dynamic and organized professional skilled in managing multiple priorities while fostering a positive work environment. Demonstrates a strong willingness to embrace additional responsibilities to advance team objectives. Recognized for a diligent work ethic and a passion for resolving discrepancies through meticulous attention to detail and innovative problem-solving strategies. Committed to upholding company values and enhancing collaboration, contributing unwavering dedication to team success.
Work History
Client Service Representative
10 Months- Resolved client inquiries and concerns, ensuring a positive experience and promoting long-term loyal appointment .
- Facilitated patient intake processes for veterinarians, ensuring precise data collection.
- Handle over 50 incoming calls, ensuring clients received accurate and immediate responses to inquiries about products and services and scheduling appointments.
- Facilitated daily interactions with high volumes of customers, ensuring a positive experience and commitment to customer satisfaction.
- Apply listening skills to assess customer requirements and offer effective solutions.
Billing Lead
4 Years 2 Months- Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Streamlined billing processes, reducing discrepancies and enhancing overall efficiency in operations.
- Supervised billing operations, ensuring accuracy and compliance with veterinary service protocols.
- Collaborated with cross-functional teams to resolve complex billing inquiries and disputes.
- Developed and implemented process improvements, resulting in enhanced accuracy and reduced turnaround times.
- Managed escalations related to billing issues, ensuring prompt resolution for customer satisfaction.
HR Administrator/Analyst
4 Years- Manage calendar for VP of HR/HR
- Manage calendar for VP of SC/PL previously VP of Employee Experience and Insights
- Managed travel and expenses for VP and HRBP Team through Concur/PeopleSoft.
- Ordering of materials and Invoicing through ARIBA.
- Successful delivery of two HR Excellence Award Town Halls for over 200 employees, along with HRBP Forum, HRSD Town Halls and Holiday Gatherings.
- Preparing reports/analytics from Workday, Tableau Dashboards for the SC/PL Team.
- Overhauled the maintenance of the Service Directory to drive improvements that simplified the work and speed up creation of the HR Footprint.
- Maintain the SC/PL Share point Sites.
- Conducted data analysis to support HR decision-making and improve employee engagement initiatives.
- Managed employee records using HRIS systems to ensure data accuracy and compliance.
- Supported performance management processes by gathering feedback and preparing materials for evaluations.
- Analyzed workforce metrics to identify trends, driving strategic improvements in talent management practices.
Learning Coordinator
1 Year 1 Month- Successfully completed enterprise-wide Diversity and Inclusion rollout of eLearning to >10K employees and classroom training to 1,700+ managers in 17 locations nationally.
- Finalized training schedule with 7 Lines of Business and took lead in securing training rooms and all details required to set up the LMS offering, monitoring/adjusting as needed and identifying onsite support for the planning & execution of all 77 sessions.
- Attended Bi Weekly meetings with Vendors and upper management to assure facilitation of classes are on schedule and within budget.
- Maintained close partnership and support of Human Resource Business Partners to assure effective management of training participation.
- Managed all scheduling, ordering/confirming materials for on/offsite set up, vendor coordination, training assignment to individual contributors and managers with customized due dates per the Line of Business roll out plan, problem-solving regarding enrollment and subsequent adjusting of enrollments as requested.
- Coordinated with onsite support staff and IT for the set-up of technology and materials for the session.
- Created reports that show completions in the LMS system which entailed pulling from many different sources.
- Monitored the collection of rosters and ensured credit was given to attendees, triggered the survey process and provided follow up resources. Pulled survey data for analysis to monitor quality of programming.
Training and Best Practice Consultant
1 Year 7 Months- Successfully delivered and administered training of financial software Loan Products for core users.
- Effectively reported schedules, participant attendance, and evaluations in order to maintain accurate training participation records.
- Assessed training participants as appropriate within a course and provided feedback.
- Assessed and coached individual participant performance following training through observation as appropriate to measure the impact of learning to specific business results.
- Reviewed and edited existing and new training curricula.
- Conducted train-the-trainer sessions for designated trainers of curricula.
- Attended weekly management meetings in order to report progress on training initiatives.
- Maintained knowledge of training or company procedures through reading and interpreting manuals.
- Assessed training participants as appropriate within a course and provide feedback.
Education
Associate of Science
Skills
Experience with Workday
Workflow management in SharePoint
Conflict resolution
Invoice processing
Customer engagement
Meeting deadlines
Prioritization and scheduling
Attention to detail
Proficient in managing multiple tasks
Effective organizational skills
Experienced with Microsoft Office tools
Problem-solving skills
Google Docs
Payment processing
Customer support
Customer focus
Timeline
Client Service Representative
Town and Country Veterinary Associates
12.2025 - CurrentRead More
Billing Lead
Stafford Veterinary Center
08.2021 - 10.2025Read More
HR Administrator/Analyst
The Hartford
03.2017 - 03.2021Read More
Learning Coordinator
The Hartford
02.2016 - 03.2017Read More
Training and Best Practice Consultant
Fiserv, Inc.
12.2013 - 07.2015Read More
Manchester Community College
Associate of Science
Read More