Summary
Overview
Work History
Education
Skills
Other Experience
Timeline
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BETSY SKOWRONEK

Coventry,CT

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience

Work History

Billing Lead

Stafford Veterinary Center
08.2021 - Current
  • Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Led billing team, ensuring accurate invoicing and timely processing of customer accounts.
  • Streamlined billing processes, reducing discrepancies and enhancing overall efficiency in operations.
  • Collaborated with cross-functional teams to resolve complex billing inquiries and disputes.
  • Developed and implemented process improvements, resulting in enhanced accuracy and reduced turnaround times.
  • Managed escalations related to billing issues, ensuring prompt resolution for customer satisfaction.
  • Verified invoices, resulting in 100% accuracy.

HR Administrator/Analyst

The Hartford
03.2017 - 03.2021
  • Manage calendar for VP of SC/PL previously VP of Employee Experience and Insights
  • Managed travel and expenses for VP and HRBP Team through Concur/PeopleSoft
  • Ordering of materials and Invoicing through ARIBA.
  • Successful delivery of two HR Excellence Award Town Halls for over 200 employees, along with HRBP Forum, HRSD Town Halls and Holiday Gatherings.
  • Preparing reports/analytics from Workday, Tableau Dashboards for the SC/PL Team.
  • Overhauled the maintenance of the Service Directory to drive improvements that simplified the work and speed up creation of the HR Footprint.
  • Maintain the SC/PL Share point Sites.
  • Conducted data analysis to support HR decision-making and improve employee engagement initiatives.
  • Managed employee records using HRIS systems to ensure data accuracy and compliance.
  • Supported performance management processes by gathering feedback and preparing materials for evaluations.
  • Analyzed workforce metrics to identify trends, driving strategic improvements in talent management practices.
  • Led diversity and inclusion initiatives, fostering a more inclusive workplace culture across the organization.
  • Streamlined HR processes by implementing new software tools and automating manual tasks.
  • Spearheaded diversity and inclusion efforts, fostering a welcoming workplace culture for all employees.
  • Collaborated with managers to identify and address employee relations issues.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.

Training and Best Practice Consultant

Fiserv, Inc.
12.2013 - 07.2015
  • Successfully delivered and administered training of financial software Loan Products for core users.
  • Effectively reported schedules, participant attendance, and evaluations in order to maintain accurate training participation records.
  • Assessed training participants as appropriate within a course and provided feedback.
  • Assessed and coached individual participant performance following training through observation as appropriate to measure the impact of learning to specific business results.
  • Reviewed and edited existing and new training curricula.
  • Conducted train-the-trainer sessions for designated trainers of curricula.
  • Attended weekly management meetings in order to report progress on training initiatives.
  • Maintained knowledge of training or company procedures through reading and interpreting manuals.
  • Assessed training participants as appropriate within a course and provide feedback.

Education

No Degree - Business Administration and Paralegal Certification

Manchester Community College
Manchester, CT
06.1992

Skills

  • Experience with Workday
  • Workflow management in SharePoint
  • Conflict resolution
  • Invoice processing
  • Customer engagement
  • Detail-oriented data management
  • Deadline oriented
  • Data inputting
  • Prioritization and scheduling
  • Attention to detail
  • Proficient in managing multiple tasks
  • Effective organizational skills
  • Experienced with Microsoft Office tools
  • Problem-solving skills
  • Experienced with Google Docs
  • Consumer loan program management
  • Payment processing

Other Experience

  • North Eastern Credit Services, Office Manager, 2 years F/T
  • Sam’s Club, Manchester CT, Club Trainer / Supervisor – 10 years P/T
  • Open Solutions Incorporated, Glastonbury CT, Client Care Loan Specialist – 2 years F/T
  • Textron Financial, Glastonbury CT, Account Manager – 4 years F/T
  • Konica Minolta Business Services, Inc., Windsor, CT – 1 year F/T

Timeline

Billing Lead

Stafford Veterinary Center
08.2021 - Current

HR Administrator/Analyst

The Hartford
03.2017 - 03.2021

Training and Best Practice Consultant

Fiserv, Inc.
12.2013 - 07.2015

No Degree - Business Administration and Paralegal Certification

Manchester Community College

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BETSY SKOWRONEK