Betsy Swindle
Emmett,Idaho
Summary
Proven leader with extensive experience in office management and customer service, notably at Irvin Whitehurst LLC. Excelled in streamlining operations, enhancing productivity by 30%, and fostering team collaboration. Skilled in bookkeeping and clear communication, adept at driving projects to completion and exceeding stakeholder expectations. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
18
18
years of professional experience
Work History
Office Manager/Title Clerk
Irvin Whitehurst LLC
Senatobia, MS
11.2022 - 08.2024
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Delivery Driver
Pizza Hut
Olive Branch, Mississippi
11.2022 - 05.2023
- Delivered pizza and food products to customers' homes and businesses.
- Responsibilities
- Delivered exceptional service, going above and beyond to satisfy passengers.
- Managed routes, organized schedules to the delivery targets
- Answered and/or directed customer queries, as needed.
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Customer Service Representative
Branson Vacation Packages
Branson, MO
05.2018 - 01.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Director of Operations
Bootheel Regional Human Needs Center
Kennett, MO
01.2007 - 08.2009
- Developed, implemented and evaluated fundraising campaigns for the non-profit organization.
- Provided guidance and support to staff members on operational activities related to the non-profit organization.
- Supervised volunteers and interns in the organization's programs and services.
- Coordinated donor outreach initiatives such as events, emails, phone calls, newsletters.
- Created reports detailing program results for internal use as well as external dissemination.
- Maintained a database of contacts that included donors, sponsors, partners and other stakeholders.
Education
Certification - Microsoft Office Specialist
Salt River Vocational School
Vandalia, MO09-2014
GED - General Education
Northwest Community College
Senatobia, MSSkills
- Billing
- Bookkeeping
- Meeting planning
- Mail handling
- Clear oral/written communication
- Budgeting expertise
- Office management software
- Banking operations
- Credit and collections
Accomplishments
- I am in recovery
- I attend Celebrate Recovery
- I’m a graduate of Vertava
- I have 14 months clean
- Vertava helped change my life and I have a story and a testimony
- I want to help people who are going through the same thing I went through
- Betsy Swindle
References
REFERENCES Stacy Dodd CEO of Vertave Ann Lunceford, Founder of Precious in Pink Ministry 901-849-3562 Stephanie Dodd-Mentor 901-949-2044
Timeline
Office Manager/Title Clerk
Irvin Whitehurst LLC
11.2022 - 08.2024
Delivery Driver
Pizza Hut
11.2022 - 05.2023
Customer Service Representative
Branson Vacation Packages
05.2018 - 01.2019
Director of Operations
Bootheel Regional Human Needs Center
01.2007 - 08.2009
Certification - Microsoft Office Specialist
Salt River Vocational School
GED - General Education
Northwest Community College
Similar Profiles
Deborah YoungDeborah Young
Certified Nursing Assistant/Private Home Caregiver at Nick WhitehurstCertified Nursing Assistant/Private Home Caregiver at Nick Whitehurst
Willie ReidWillie Reid
Dump Truck Driver at Whitehurst Paving/SlurryDump Truck Driver at Whitehurst Paving/Slurry
John StokesJohn Stokes
Construction Worker at Whitehurst ConstructionConstruction Worker at Whitehurst Construction