Betsy Van Santos
1406 E 850 N,UT
Summary
Dynamic sales associate with a proven track record at TJX Companies, excelling in customer service and cash handling accuracy. Adept at maximizing product exposure and fostering teamwork, I consistently contributed to store sales goals while ensuring customer satisfaction through effective problem-solving and product knowledge. Goal-oriented and dedicated to enhancing operational efficiency.
Overview
12
12
years of professional experience
Work History
Sales Associate
TJX Companies
Salt Lake City, UT
09.2024 - Current
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Maximized product exposure by strategically organizing displays, ensuring optimal placement within retail locations.
- Worked flexible schedule and extra shifts to meet business needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Updated pricing and signage to complete product displays and educate customers.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Floor Associate
Walmart
Pleasant Grove, UT
03.2015 - 07.2017
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
- Worked closely with management to implement store policies consistently, leading to enhanced operational efficiency.
- Maximized product exposure by strategically organizing displays, ensuring optimal placement within retail locations.
- Built relationships with customers to encourage repeat business.
Floor Associate
Sam's Club
Provo, UT
09.2013 - 03.2015
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Murray, UTSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Cash handling accuracy
- Goal-oriented mindset
Accomplishments
- Awarded Good Reviews as a Good Customer service
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
TJX Companies
09.2024 - Current
Floor Associate
Walmart
03.2015 - 07.2017
Floor Associate
Sam's Club
09.2013 - 03.2015
Bachelor of Science - Health Care Administration
University of Phoenix
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