Betsy Beth Martinez
7658 Oak Chase San Antonio,TX.
Summary
Accomplished Office Resources Manager with a proven track record at American Sole, enhancing office efficiency and client satisfaction through expert office administration and robust customer relations. Skilled in document management and staff development, I significantly contributed to operational improvements and strategic problem-solving. Demonstrates a keen ability to manage financial operations and foster strong vendor partnerships.
Overview
6
6
years of professional experience
Work History
Office Resources Manager
American Sole
05.2024 - 12.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated office events, seminars and meetings for staff and clients.
- Created reports, presentations and other materials for executive staff.
- Created organized filing system to manage department documents.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Account Manager
Gunckel Architectural Millwork
01.2019 - 02.2024
- Informed customers of promotions to increase sales productivity and volume.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contacted customers to immediately find resolutions for escalated issues.
- Mitigated impacts on financial accounting and business operations by working proactively to identify and resolve strategic concerns.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Developed strategic plans for day-to-day financial operations.
- Established and checked coding procedures, monitored reports and updated internal files.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Education
Associate of Science - Accounting And Finance
Texas State University
San Marcos, TX05-2010
Skills
- Facilities management
- Scheduling coordination
- Meeting coordination
- Document management
- Office administration
- Customer relations
- Report preparation
- Business administration
- Office management software
- Account reconciliation
- Banking operations
- Expense reporting
- Staff hiring
Additional Information
I'm currently a member of SHRM and studying to get certified in Human Resource.
Languages
Spanish
Native or Bilingual
Software
Microsoft Office
Database Management
Payroll Management
Applicant Tracking Solutions
Timeline
Office Resources Manager
American Sole
05.2024 - 12.2024
Account Manager
Gunckel Architectural Millwork
01.2019 - 02.2024
Associate of Science - Accounting And Finance
Texas State University
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