Fields Butler
Charlotte,NC
Summary
Experienced sales and management professional known for achieving outstanding customer experiences, boosting revenue, and leading top-performing teams. Proven track record in sales strategy, team management, and effective communication, consistently exceeding targets. Strong leadership, customer service expertise, and a talent for managing complex customer needs. Skilled in building rapport, analyzing market data, and crafting tailored sales strategies for revenue and market expansion. Committed to surpassing organizational goals and cultivating lasting client relationships.
Overview
7
7
years of professional experience
Work History
Recruiter
Adecco
09.2022 - 08.2023
- Oversaw and directed the screening processes to evaluate the strengths and weaknesses of candidates, ensuring the selection of high-quality talent aligned with organizational goals.
- Developed and implemented effective recruiting strategies, including building a robust network of qualified candidates and establishing partnerships with industry professionals and organizations.
- Reviewed and coordinated all aspects of new hire background checks, including references, criminal backgrounds, and drug screens, ensuring compliance with regulatory requirements and maintaining a safe and reputable work environment.
- Managed the end-to-end recruiting process, overseeing each stage from initial sourcing to final selection, resulting in successful placements and reduced time-to-hire.
- Leveraged advance online recruiting resources and in-house applicant tracking systems, utilizing data-driven insights to identify top talent, streamline the recruitment process, and enhance overall efficiency.
Sales Development Associate
Better Mortgage
06.2021 - 02.2022
- Spearheaded the end-to-end operations of the customer loan journey, ensuring exceptional service delivery by providing comprehensive knowledge and facilitating seamless communication between customers and cross-functional teams.
- Mentored and guided a team of over 20 new hire Sales Development Associate trainees, providing strategic direction on sales scripts, customer education, and loan application generation.
- Selected to participate in pilot program, contributing insightful feedback to upper management, and driving program progress and successes.
- Proactively engaged with prospective customers through various channels, including phone, text, and
email, employing effective communication techniques to build rapport, address inquiries, and ensure high customer satisfaction. - Consistently surpassed monthly goal metrics, setting a high standard of performance and motivating the team to achieve and exceed targets.
Customer Service Representative
Ferguson Enterprises
02.2018 - 05.2021
- Directed and executed forward-thinking strategies to ensure and enhance customer satisfaction by proactively addressing customer needs and swiftly resolving concerns.
- Cultivated and nurtured strong relationships with showroom customers and trade professionals, fostering trust in the sales and selection process and positioning the organization as a trusted partner.
- Demonstrated exceptional leadership skills by influencing customers to choose Ferguson's Own Brand products, effectively promoting the brand's superior quality and value proposition, resulting in increased sales revenue and market share.
- Orchestrated seamless communication with vendors, actively managing back order availability, future inventory, and special orders to optimize supply chain operations and meet customer demands efficiently.
- Provided comprehensive customer support to internal and external stakeholders in a fast-paced environment, setting the standard for service excellence and ensuring customer satisfaction at all touchpoints.
Showroom Coordinator
Ferguson Enterprises
10.2018 - 10.2019
- Served as the primary point of contact for all showroom customers, providing exceptional service and ensuring their needs were met efficiently and effectively.
- Oversaw and managed the showroom appointment calendar, implementing streamlined scheduling procedures to optimize resource allocation and enhance the customer experience.
- Collaborated closely with outside representatives and vendors to coordinate and schedule trainings, ensuring the availability of timely and relevant training sessions for staff and customers.
- Displayed exceptional communication skills by promptly receiving and responding to customer requests via various channels, including letter, email, telephone, and in-person interactions. Ensured all inquiries and concerns were addressed with professionalism and in a customer-centric manner.
Office Administrator
Ferguson Enterprises
02.2018 - 10.2018
- Orchestrated seamless office operations by performing a wide range of general office duties, including expertly managing multi-line phones, efficiently routing calls and messages, and warmly welcoming visitors, creating a polished and professional first impression.
- Leveraged advanced administrative and analytical skills to oversee and optimize day-to-day operational activities, ensuring a smooth workflow and streamlined processes.
- Demonstrated great attention to detail by proactively tracking office supplies and implementing proactive restocking measures, guaranteeing team members had the necessary resources to stay focused and productive.
- Exercised exceptional organizational prowess by managing comprehensive filing systems for electronic and hard copy documents, ensuring quick and efficient retrieval of vital information while maintaining strict adherence to record-keeping standards.
Referral Program Coordinator
The Original Benjamin's
05.2016 - 08.2017
- Spearheaded the referral program, serving as the primary point of contact for an extensive network of 250 participants, consistently delivering exceptional communication and support to maximize program engagement and success.
- Cultivated and nurtured enduring personal relationships with clients spanning across the vibrant Myrtle Beach area, fostering trust and loyalty while driving significant referrals and expanding brand reach.
- Proactively promoted Benjamin's at strategic locations, including hotels, welcome centers, and various high-potential venues, effectively capturing the attention of potential customers and creating valuable brand exposure.
- Played a pivotal role in driving group sales initiatives, actively participating in sales efforts to secure lucrative business opportunities from large groups and organizations, contributing to revenue growth and market expansion.
Education
Bachelor of Science -
University of South Carolina
Columbia, SC01.2016
Skills
- Sales Expertise
- Training and Development
- Skilled Collaborator
- Microsoft Programs
- Hiring/Onboarding
- Forecasting
- Product Knowledge
- Market Research
- Networking
- Adaptability
Timeline
Recruiter
Adecco
09.2022 - 08.2023
Sales Development Associate
Better Mortgage
06.2021 - 02.2022
Showroom Coordinator
Ferguson Enterprises
10.2018 - 10.2019
Office Administrator
Ferguson Enterprises
02.2018 - 10.2018
Customer Service Representative
Ferguson Enterprises
02.2018 - 05.2021
Referral Program Coordinator
The Original Benjamin's
05.2016 - 08.2017
Bachelor of Science -
University of South Carolina
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