Betsy K Sanchez Quintana
San Jacinto,CA
Summary
Detail-oriented bilingual administrative professional with 6+ years of banking and customer service experience. Skilled in data entry, record-keeping, filing, document management, and maintaining confidential information. Fluent in English and Spanish with strong communication, organizational, and customer service skills. Experienced supporting diverse demographics , preparing reports, and working in fast-paced office environments with accuracy and professionalism.
Overview
7
7
years of professional experience
Work History
Risk Management Specialist
Aea Federal Credit Union
Yuma, Arizona
10.2020 - 04.2023
- Maintained confidential records and documentation while ensuring accuracy and compliance.
- Reviewed and processed information for completeness and accuracy.
- Performed data entry, recordkeeping, filing, and document management.
- Prepared reports and correspondence for management review.
- Researched and resolved account discrepancies and customer inquiries.
- Communicated effectively with customers and internal departments in English and Spanish.
- Assisted with administrative projects, tracking deadlines and maintaining organized records.
- Utilized Microsoft Office and internal systems to maintain accurate records and reports.
Teller
Aea Federal Credit Union
Yuma, Arizona
01.2020 - 10.2020
- Provided bilingual customer service to a diverse member population.
- Processed transactions accurately while maintaining attention to detail.
- Maintained organized records and documentation.
- Assisted customers with account inquiries and problem resolution.
- Supported daily office and administrative functions.
- Utilized computer systems and Microsoft Office applications to update records and process information.
Vault Teller
Intercam Financial Services
San Ysidro, California
06.2016 - 08.2019
- Maintained accurate records and documentation related to daily cash operations and branch transactions.
- Performed detailed reconciliation of cash, financial records, and transaction reports while ensuring accuracy and compliance.
- Handled confidential member and financial information with a high degree of discretion and professionalism.
- Provided bilingual customer service and support in English and Spanish, assisting members with account inquiries and transaction requests.
- Utilized computer systems and Microsoft Office applications to maintain records, update information, and generate reports.
- Collaborated with branch staff and management to resolve discrepancies and ensure efficient daily operations.
- Assisted in training and supporting staff on operational procedures and compliance requirements.
Education
Apple Valley High School
Apple Valley, CASome College (No Degree) - Business Administration And Management
Arizona Western College
Yuma, AZSkills
- Bilingual English/Spanish (Verbal & Written)
- Data Entry & Recordkeeping
- Filing & Document Management
- Customer Service & Public Assistance
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Report Preparation
- Confidential Records Management
- Administrative Support
- Attention to Detail
- Professional Phone & Email Communication
- Collaboration & Teamwork
- Typing (40 WPM Certified)
Timeline
Risk Management Specialist
Aea Federal Credit Union
10.2020 - 04.2023
Teller
Aea Federal Credit Union
01.2020 - 10.2020
Vault Teller
Intercam Financial Services
06.2016 - 08.2019
Apple Valley High School
Some College (No Degree) - Business Administration And Management
Arizona Western College