BETSY MADELINE GUERRERO

As the Portfolio Community Manager I oversee a range of duties essential for effective operation and management. My role begins with the preparation of the annual budget, where I analyze community needs and allocate funds for various projects and services. In addition to budget management, I am responsible for vendor selection and project oversight, which includes sourcing vendors, negotiating contracts, and monitoring project progress to ensure high standards and timely completion. I conduct weekly property inspections to assess conditions and address maintenance issues. I also serve as the primary point of contact for board members and residents, managing inquiries efficiently. Organizing and attending monthly board meetings is a vital aspect of my role, facilitating discussions, providing updates, and gathering feedback. To ensure project alignment with community objectives, I conduct vendor meetings and supervise ongoing projects. Regular meetings with the board president allow us to review pending matters and strategize on management enhancements. Through these responsibilities, I aim to foster a supportive and thriving environment within each community I serve

As the Community Association Manager supervised a portfolio comprising 508 condominium units, 195 townhomes, and 686 combined Homeowners Associations (HOAs) with an overall budget of three million dollars. Among the significant undertakings is a comprehensive renovation of the community pool area, which incorporated the procurement of new pool furniture, the refurbishment of cabana restrooms, updated lighting, and a redesigned landscape.

Moreover, the administration oversaw a five million dollar roofing project involving 38 two-level condominium buildings. The parking lot was also resurfaced, resulting in the addition of 75 parking spaces, alongside the meticulous removal and reinstallation of oak trees to enhance the environment. Additionally, two painting initiatives for the townhome HOAs were executed, each with a budget of 350 thousand dollars. Throughout these projects, collaboration with the board of directors was essential in effectively addressing financial matters, thereby ensuring successful outcomes for the community.

As the portfolio property manager for 16 communities, I am responsible for preparing the annual operating budget, monthly variance reports, and quarterly budget reviews. I manage budget reforecast reports for the properties and ensure that operating expenses remain within the budgeted levels. Additionally, I bid on all contracts and capital purchases and oversee the hiring and management of contractors performing capital projects.

My role also involves ensuring compliance with safety and building codes, as well as implementing process and standards improvements. I have experience in budget development and forecasting, along with project management skills. Notably, I coordinated nine major remodeling projects in 2020 and 2021, which included milling and paving four parking lots, asphalt work, and re-striping. I successfully completed landscape projects across multiple properties, including the removal of over 69 trees and the installation of new landscape designs, as well as the creation of four property monuments.

I oversee the budgeting process for my 16 assigned properties and possess strong interpersonal, analytical, and problem-solving skills. I am highly proficient with Tops and Connect property management software, which enables me to handle multiple tasks effectively and prioritize my responsibilities.

I manage project contractors and subcontractors from the bidding phase through to the completion of their contracts. I also handle invoice processing, coding, and payment, ensuring that all invoices are paid in a timely manner. Additionally, I conduct frequent property visits to provide the board of directors with recommendations and observations on how to improve the properties.

I am prepared to embrace new challenges and contribute to the overall success of the organization. I have meticulously planned routes for various shipments, taking into consideration special delivery requirements, customer needs, and weather conditions.

I regularly contacted existing customers to provide updates on their accounts and confirm agreements. Additionally, I tracked shipments and monitored trucks during their delivery operations.

My responsibilities also included analyzing market trends to negotiate competitive rates. I coordinated insurance coverage for goods and packages, ensuring adequate protection during transit.

Furthermore, I negotiated and arranged transportation of goods with shipping and freight companies, while maintaining comprehensive records and documentation related to imports and exports. This involved determining cargo contents and classifying goods into appropriate tariff or fee groups.

Managed Three Home Owners Associations, such as Parkview HOA, Park Crossing HOA, and The Courtyards at Grand Palm HOA. I also managed three condominiums, Villas of Palomino, Aventura Bay, and La Mirage. Analyze and revised all documents for permanent records and regulatory requirements. Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress. Analyzed and evaluated monthly and quarterly financial statements. Promoted positive company and owner relationships through proactive attention to concerns. Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes. Handled disciplinary actions, the performance of monthly meetings.

Conducted inspections of property grounds, buildings, and equipment to identify maintenance concerns and direct timely repairs.

Developed and adhered to community budgetary restrictions in collaboration with the board of directors.

Enforced compliance with community regulations and guidelines. Successfully turned around high delinquency rate by effectively communicating with tenants and improving process for collecting and tracking assesments payments.

Developed and built a business from startup to generate 6-figure sales annually, established healthy 420- account customers.

Hired, trained, and supervised staff providing guidance use of tools, on the job safety guidelines, customer interaction, and effective presentation of merchandise.

Analyzed sales reports and inventory levels to target and, promote, slow-selling items.

Scheduled personnel, distributed job assignments, conducted performance reviews, and daily supervision.

Analyzed budget variances and implemented changes to control expenditures aggressively.

Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.

Kept records accurate, detailed, and fully compliant with reporting requirements to meet all state, local, and federal housing requirements.

Escalated any major issues to the property manager for immediate remediation.

Maintained operational facilities attractive to residents by organizing regular maintenance, major repairs, and capital improvement projects.

Ensured adherence with safe housing requirements and contractual obligations by resolving residents' issues and service needs.

Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Achieve or exceed target insurance sales quota of $20,000/mo consistently.

Processed and record new insurance policies and claims.

Ensured superior customer experience by addressing customers' concerns demonstrating empathy in resolving problems on the spot.

Examine letters from policyholders or agents' original insurance.

Develop a reputation as an efficient service provider with a high level of accuracy.

Contributed ideas and offered constructive feedback at weekly sales and training meetings.

Evaluated the efficiency and quality of data entered into the agency management system.

Finalized sales and collected necessary deposits.

Processed refunds manage weekly payroll and calculated employee commissions.