Betsy Thomas
Titusville,FL
Summary
I am an ambitious candidate with over 15 years of experience in the food and beverage industry. I have acquired versatile skills that deliver an outstanding guest experience. Advancing my level of knowledge with Delaware North would be an honor.
Overview
15
15
years of professional experience
Work History
Housekeeper
Delaware North, Courtyard Marriott
06.2024 - Current
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Banquet Server
La Cita Country Club
08.2023 - 06.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Handled food and beverage orders for up to 150 guests, delivering prompt and friendly service.
- Arranged linens and table settings according to seating plan and event theme.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
Lead Server
Nosh
12.2023 - 06.2024
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Cultivated warm relationships with regular customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier Team Lead
Tinkers Burgers
10.2016 - 10.2019
- Communicated with customers and team members to solve problems.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Trained team members on cash register operation and cash handling.
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Bussed and reset tables to keep dining room and work areas clean.
Assistant Restaurant Manager
Gordon James Restaurant
06.2014 - 06.2016
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
Bar and Restaurant Manager
Proud Mary's Restaurant
01.2010 - 06.2012
- Improved employee morale through transparent communication practices, regular feedback sessions, and opportunities for professional growth within the company.
- Enhanced the establishment''s reputation through consistent delivery of exceptional service, food quality, and ambiance.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Increased staff retention through effective hiring, training, and performance management practices.
Assistant Restaurant General Manager
Dukes Bar and Grill
06.2009 - 06.2015
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Education
High School Diploma -
Hawthorne High School
Hawthorne, CASkills
- Staff training and development
- Interpersonal and written communication
- Employee scheduling
- Opening and closing procedures
- Employee retention
- Wine and beverage service
- Teamwork
- Reliable and responsible
- Exceptional customer service
- Guest engagement
- Task prioritization
- Strong work ethic
Timeline
Housekeeper
Delaware North, Courtyard Marriott
06.2024 - Current
Lead Server
Nosh
12.2023 - 06.2024
Banquet Server
La Cita Country Club
08.2023 - 06.2024
Cashier Team Lead
Tinkers Burgers
10.2016 - 10.2019
Assistant Restaurant Manager
Gordon James Restaurant
06.2014 - 06.2016
Bar and Restaurant Manager
Proud Mary's Restaurant
01.2010 - 06.2012
Assistant Restaurant General Manager
Dukes Bar and Grill
06.2009 - 06.2015
High School Diploma -
Hawthorne High School
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