Summary
Overview
Work History
Education
Skills
Timeline
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Bettie A. Brown

Kansas City,Missouri

Summary

I bring 20+ years of nursing experience across pediatric and adult immunology, neonatal intensive care, case management, and education. As a Nurse Ambassador I have been supporting pediatric & adult patients on specialty therapies nationwide. I have a Strong background in patient & family education, training, care coordination, using evidence-based practice. Experienced with mentoring & training for new employees and onboarding. I am passionate about improving patient outcomes through strategic, compassionate care.

Overview

25
25
years of professional experience

Work History

Nurse Ambassador

United BioSource
04.2019 - Current
  • Interact and build relationships with patients throughout duration of program enrollment
  • Product related training and patient education telephonically and virtually for their prescribed Product.
  • Provide patient centric education regarding treatment and disease states for assigned products
  • Participate in program specific customer meetings, training sessions and Mentor/onboarding to new case managers
  • Participates in program specific orientation meetings and demonstrates clinical systems competency on tests.
  • Consistently exceeding key performance indicators required by the program

Nurse Case Manager

Aetna
07.2015 - 04.2019
  • Communicate telephonically with members, medical providers, social workers and behavioral health specialists concerning care and treatment plans.
  • Plan, implement, and coordinate cases for Medicare and commercial insurance members.
  • Coached and utilized motivational interviewing to promote changes leading to better

Call Center Nurse

Teva Neuroscience
07.2014 - 07.2015
  • Communicate telephonically with members, medical providers, social workers and behavioral health specialists Document all calls to meet requirements of management and regulatory compliance
  • Diligent in meeting safety standards and regulatory reporting for compliance

Neonatal ICU Nurse

Saint Luke’s & Shawnee Mission Hospital
06.2000 - 06.2014
  • Provide quality nursing care and education to the families of premature and sick infants in a level III NICU
  • Attend deliveries of high-risk neonates, with ability to administer necessary resuscitation
  • Work as team with patients, doctors, practitioners, case managers, peers and ancillary staff

Education

Bachelor of Science - Nursing

University of Missouri-Columbia

Skills

  • Case management
  • Neonatal ICU
  • Clinical assessment skills
  • Patient and family education and training
  • Immunology
  • Telehealth support
  • Compliance documentation
  • Clinical mentorship
  • Safety and adverse event reporting
  • Microsoft office, excel and outlook
  • Platforms including Salesforce, Oracle, Cerner, and Epic
  • Motivational interviewing

Timeline

Nurse Ambassador

United BioSource
04.2019 - Current

Nurse Case Manager

Aetna
07.2015 - 04.2019

Call Center Nurse

Teva Neuroscience
07.2014 - 07.2015

Neonatal ICU Nurse

Saint Luke’s & Shawnee Mission Hospital
06.2000 - 06.2014

Bachelor of Science - Nursing

University of Missouri-Columbia

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Bettie A. Brown