Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bettie Bailey

Alexandria,VA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Call Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

9
9
years of professional experience

Work History

Production Worker

MFG
Chantilly, VA
02.2022 - Current
  • Organized work to meet demanding production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations.

Sales Representative

Reinhardt Toyota
Montgomery, AL
10.2019 - 12.2022
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Developed and delivered engaging sales presentations to convey product benefits.

Call Center Specialist

Alorica
Montgomery, AL
09.2016 - 11.2019
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Recommended products to customers, thoroughly explaining details.

Customer Service Specialist

Sprint Convergent
Montgomery, AL
04.2017 - 01.2019
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

High School Diploma -

Sidney Lanier High School
Montgomery, AL
03.2014

Skills

  • Specialist Procedures
  • Call Documentation
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Interpretation and Translation Services
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Customer Data Confidentiality
  • Field Operations Support
  • Issue and Complaint Resolution
  • Data Entry and Maintenance

Timeline

Production Worker

MFG
02.2022 - Current

Sales Representative

Reinhardt Toyota
10.2019 - 12.2022

Customer Service Specialist

Sprint Convergent
04.2017 - 01.2019

Call Center Specialist

Alorica
09.2016 - 11.2019

High School Diploma -

Sidney Lanier High School

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Bettie Bailey