Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bettie Buford

Jasper,TN

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Live in Elderly Caregiver

James Acuff
  • Improved elderly clients'' quality of life by providing compassionate, attentive care and companionship.
  • Ensured client safety by closely monitoring their health and reporting any changes or concerns to family members and healthcare providers.
  • Supported clients in maintaining independence by assisting with daily living activities, such as bathing, dressing, grooming, and mobility.
  • Enhanced client well-being by organizing social outings and recreational activities tailored to individual interests and abilities.
  • Managed household tasks efficiently including cooking, cleaning, laundry, grocery shopping, and running errands to maintain a comfortable living environment for clients.
  • Facilitated communication between clients, families, and medical professionals to ensure comprehensive care plans were implemented effectively.
  • Developed strong rapport with clients by actively listening to their needs and concerns while demonstrating empathy and understanding.
  • Promoted overall mental health for elderly clients through engaging conversations on various topics of interest and reminiscing about past experiences.
  • Collaborated with interdisciplinary teams of medical professionals to provide comprehensive care that addressed each client''s unique needs holistically.
  • Contributed to the development of personalized care plans by providing insights into client preferences, habits, routines, strengths, challenges during team meetings.
  • Navigated complex medical appointments as an advocate for the client ensuring clear communication between all parties involved in their care network.
  • Administered medications accurately according to prescribed schedules while carefully monitoring for potential side effects or interactions.
  • Upheld client dignity throughout caregiving process respecting their privacy and personal space at all times.
  • Adapted to the changing needs of clients as they faced various health challenges or experienced declines in cognitive abilities.
  • Maintained professional boundaries while developing deep connections with clients, fostering trust and creating a supportive caregiving environment.

Library Assistant

Orena HUMPHREY'S Public Library
05.2023 - Current
  • Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
  • Streamlined library operations by assisting in the accurate cataloging and organization of materials.
  • Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
  • Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
  • Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
  • Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
  • Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
  • Elevated user satisfaction rates with hands-on training sessions covering popular e-resource platforms such as OverDrive or Libby apps for e-books and audiobooks.
  • Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Placed books on proper shelves when returned to circulation.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Answered questions from patrons and helped to find desired materials.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Maintained secure environment by monitoring visitors at front desk.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Collected and processed fines on overdue library materials.
  • Developed library displays and implemented innovative outreach activities for improved community engagement.
  • Helped children select appropriate reading level library books.
  • Created welcoming and comfortable space by keeping library clean and organized.
  • Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
  • Provided basic computer assistance to help patrons access needed resources.

Receptionist

Atlanta Mission, Woman's Services
06.2015 - 06.2016
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
  • Streamlined front desk operations for improved efficiency and increased customer flow.
  • Assisted customers with appointment scheduling, ensuring optimal time management and resource allocation.
  • Maintained a clean and welcoming reception area to create a positive first impression for visitors.
  • Reduced call wait times by efficiently managing phone lines and directing calls to appropriate departments.
  • Contributed to team success by providing backup support to colleagues during peak periods or absences.
  • Managed sensitive information with discretion, ensuring client confidentiality at all times.
  • Resolved complex situations calmly, demonstrating professionalism under pressure while maintaining customer focus.
  • Trained new employees on reception procedures, leading them towards efficient performance in their roles quickly.
  • Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
  • Supported office management tasks such as coordinating employee schedules or preparing reports as needed.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Education

Administrative Assistance And Secretarial Science

Dorsey School of Business
Southgate, MI

Skills

  • Behavioral Management
  • Dementia Care
  • Personal Hygiene Assistance
  • Meal Preparation
  • Nutrition management
  • Emotional Support
  • Social interaction
  • Housekeeping Duties
  • Compassionate Caregiving
  • Diabetes Care
  • Medical appointment coordination

Certification

Administrative Assistant

Timeline

Library Assistant

Orena HUMPHREY'S Public Library
05.2023 - Current

Receptionist

Atlanta Mission, Woman's Services
06.2015 - 06.2016

Live in Elderly Caregiver

James Acuff

Administrative Assistance And Secretarial Science

Dorsey School of Business

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