Bettie Graham

Collaborated with Patient Experience Team to implement daily rounds.

Performed daily Patient Experience Rounds with patients and families.

Performed real-time Service Recovery to support patient and family expectations.

Collaborated with the unit leadership and nursing team to share the patient's and family's responses to direct care delivery.

• Collaborated with the interdisciplinary team to develop and execute on strategies which support continuous throughput
• Facilitated Daily Patient Flow Huddles to discuss Pending and Potential Discharges with Capacity Management, Inpatient Unit Charge Nurses, Care Coordination, Retail Pharmacy, Environmental Services, Radiology, Cardiac Cath, Women’s Health and the Discharge Area
• Collaborated with Emergency Services to address boarders and flow barriers
• Collaborated with Surgical Services to forecast post operative bed utilization
• Provided continuous monitoring of EPIC Active Discharge List to facilitate timely departs
• Performed continuous inpatient rounds to address barriers to depart
• Maintained ongoing communication with Care Coordination to address social barriers to discharge
• Collaborated with Hospital Medicine to expedite transfers from Critical Care to assigned inpatient beds
• Provided ongoing communication with Unit Directors and Unit Charge Nurses regarding waits and delays to depart active discharges
• Provided ongoing collaboration with the Discharge Area
• Provided real-time updates with Retail Pharmacy to expedite Meds To Beds
• Reviewed EPIC interdisciplinary team’s documentation for discharge intervention updates
• Managed the daily operations of departments that support nursing operations, Centralized Admission Team; Wound Ostomy and Continence Nurses; Vascular Access Team; Administrative Nurse Supervisors; and Diabetes Educator
• Performed UKG Timekeeping and Payroll

• Piloted a hospital wide initiative to launch a Mobile Centralized Admission Team, to perform hospital admissions at the bedside.
• Provided oversight of the Mobile Admission Team for the safe and efficient admission of 3,000 patients, which decreased the length of stay in Emergency Services.
• Responsible for onboarding new employees
• Performed Kronos Time and Attendance
• Performed ANSOS Staffing
• Performed Performance Evaluations
• Conducted Monthly Staff Meetings
• Presented Quality Outcomes Reports to the Executive Team

• Responsible for the daily operations of a 13-bed Admission’s Unit that delivered exemplary evidenced based care to over 300 patients a month in an acute care setting
• Managed the scope of service to include the admission of patients from the Emergency Department, Admission's Department, and Direct Admits from hospitals in the surrounding region
• Provided direct supervision of 12-FTE nursing staff
• Performed Kronos Time and Attendance
• Performed ANSOS Staffing
• Performed Monthly Budget Reports
• Conducted Monthly Staff Meetings
• Performed Annual Performance Evaluations
• Managed Quality Initiatives
• Performed Daily Leadership Patient Rounds
• Served as TJC Committee Member
• Served as Care Transformation Advisory Group Member

• Provided comprehensive home health case management to patients and families in four metropolitan counties
• Developed, coordinated, implemented and evaluated patient care plans
• Managed schedules of daily home visits for Registered Nurses, Licensed Practical Nurses, Physical Therapists and Home Health Aides
• Performed monthly home visits