Bettie Hornes
Jonesboro
Summary
Versatile professional with a robust background in customer service and cooking, honed at Pulaski County Special School District. Excelled in fast-paced environments, demonstrating exceptional multitasking and organizational skills. Achieved increased customer loyalty through empathetic resolution of complaints. Skilled in both culinary arts and client relations, fostering enhanced satisfaction and operational efficiency.
Overview
43
43
years of professional experience
Work History
Cook/Assistant to the Office Manager
Pulaski County Special School District
08.2005 - 11.2014
- Prepared and served various food items in fast-paced middle school environment.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Office Services Associate
Cingular Wireless, Formerly Southwestern Bell Wireless
11.2000 - 04.2005
- Processed request for literature.
- Maintained 24 hour request for customer turn around.
- Monitored statistical benchmarks and gave feedback to managers.
- Represented works as a union representative.
Customer Service Representative/Support Trainer
SBC Mobile
03.1996 - 07.2000
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
Long Distance Operator
Southwestern Bell/AT&T
01.1984 - 03.1996
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
Telephone Operator
Southwestern Bell Telephone
01.1972 - 07.1984
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Increased efficiency by adeptly using a multi-line telephone system while logging call details into the database.
- Maintained an organized workspace for optimal productivity while adhering to health and safety standards set forth by the employer.
- Processed customer calls by accurately logging all pertinent information manually.
Education
Associate of Arts - General Studies
05-2011
GED -
06-1995
Skills
- Customer service
- Cooking
- Cleaning and organization
- Hospitality
Timeline
Cook/Assistant to the Office Manager - Pulaski County Special School District
08.2005 - 11.2014
Office Services Associate - Cingular Wireless, Formerly Southwestern Bell Wireless
11.2000 - 04.2005
Customer Service Representative/Support Trainer - SBC Mobile
03.1996 - 07.2000
Long Distance Operator - Southwestern Bell/AT&T
01.1984 - 03.1996
Telephone Operator - Southwestern Bell Telephone
01.1972 - 07.1984
Pulaski Tech - Associate of Arts, General Studies
North Little Rock High School - GED,
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