Bettie Jo Grantham
Secretary/Clerk
Leland,MS
Summary
To obtain a challenging position where my creativity, problem-solving skills, and experience in Secretarial/Clerk work and user-friendly interfaces can be utilized to enhance experiences and complete business objectives. I am passionate about creating the best customer service experience. When it comes to speaking with clients and gathering information regarding what they need, or when contacting an office requesting services that are provided, I believe in getting enough information from a client, to pass to the person in charge of completing the service, so that there is no doubt that we can do the service.
Professional Secretary with over 20 years of experience managing daily administrative support tasks and operations in Commercial Trucking industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Professional administrative support specialist with over 3 years experience prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Overview
17
17
years of professional experience
Work History
SECRETARY/CLERK
KENDALL CRANE SERVICE INC.
01.2022 - Current
- Maintained customer information from clients regarding new business, invoicing clients, debt collection. Scheduling client services. Maintained office needs regarding purchased, Sage Program, ISN Program, Avetta Program i.e., insurance, safety records, records keeping, Osha records, filing, phone Customer service, cleaning. I maintained all record updates regarding UCR, Mcs-150, EMR, COI, W9, OSHA, Bond renewals. I maintained all worker compliance records, safety certificates with Lift Tech, Tc Energy, Entergy Transfer, and NCCO Operator Certification.
SECRETARY/CLERK
GRANTHAM TRUCKING
10.2015 - 07.2022
- During these years my role as an Office Manager/Clerk/Secretary was to maintain company records. I maintained the records for the trucks, including but not limited to tags, insurance, FMCSA filings, UCR filings, IFTA quarterly filings, MCS-150 filings, Biennial filings, driving logs, and our IFTA stickers. Employee records, payroll. I kept track of company loads and what payrates were going to be. I paid office bills regarding fuel, insurance, medical expenses, and driving expenses, such as clothing, and food usage. Keeping those records so that they could use those receipts when filing taxes with a CPA.
SECRETARY/CLERK
TERMINIX
01.2012 - 01.2015
- Received phone calls from clients. Scheduled appointments for service technicians. Acquire information from clients regarding the type of service needed. Handled customer complaints. Filing.
ASSISTANT MANAGER
CASHTIME
01.2009 - 01.2012
- While working here I assisted customers in applying for cash loans using vehicles as collateral or using their payroll or monthly income to receive a quick loan that they were required to pay a fee when paying back the loan. I was hired to locate clients that had defaulted on their loans, collect evidence of the misappropriation of the loans by the previous loan and get all the information ready for court for a civil lawsuit. During this time, I assisted new clients in applying for a loan, by running credit references on new clients. If approved they would complete the application and receive funds they requested. My job was to acquire and verify , valid photo id, proof of income, bank statements, proof of address and references.
Education
Certificate - Clerical Data Entry
MS DELTA COMMUNITY COLLEGE JTPA Program
01.1997
Skills
- Bookkeeping
- Invoicing
- Accounts Receivable
- Debt Collector
- Scheduling
- Banking (Deposits/Payroll)
- Business Forms (Typing Quotes/Creating Forms)
- Maintaining Avetta/ISN Records
- Maintaining Certificate of Insurance and W9 forms for Clients
- Clerical Data Entry
- Microsoft Office
- Sage Accounting
- Avetta
- ISN
- Certificates Of Insurance
- W9 Forms
- IFTA
- Highway Permits
Customer Service
- OSHA Forms
- United Carrier Registration
- MCS-150 Forms
- File management
- Verbal and written communication
- Database administration
- Multi-line phone systems
- Organization
- Inter-office communications
- Report writing
- Microsoft Word and Excel Software expertise
- Sage Accounting Software
- Data verification
- Supply ordering
- Supply restocking
- Complex Problem-solving
- Office administration
- Payment posting
- Appointment coordination
TO WHOM IT MAY CONCERNS
- I am applying for a position as your Customer Service Care Representative. I am confident that my skills and passion for getting things done correctly will be a great match for this position. I can bring to your office a broad range of skills.
- I would welcome the opportunity to further discuss this position with you. If you have questions or would like to schedule an interview, please contact me by phone at 662-822-6016 or by email at bettiegrantham@yahoo.com. I have enclosed my resume for your review, and I look forward to hearing from you.
- Sincerely
- Bettie Jo Grantham
Timeline
SECRETARY/CLERK
KENDALL CRANE SERVICE INC.
01.2022 - Current
SECRETARY/CLERK
GRANTHAM TRUCKING
10.2015 - 07.2022
SECRETARY/CLERK
TERMINIX
01.2012 - 01.2015
ASSISTANT MANAGER
CASHTIME
01.2009 - 01.2012
Certificate - Clerical Data Entry
MS DELTA COMMUNITY COLLEGE JTPA Program