Bettie Murphy
Montgomery
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background and ability to work well with people. Authorized to work in the US for any employer. Knowledgeable insurance representative promoting more than 5 years of expertise, successfully working for organizations in the health insurance market.
Overview
11
11
years of professional experience
Work History
Licensed Insurance Agent
Allstate
WFH
02.2024 - Current
- Assisted clients in understanding insurance policies and coverage options.
- Reviewed client applications for accuracy and completeness before submission.
- Developed and maintained relationships with clients to ensure satisfaction.
- Analyzed client needs to recommend appropriate insurance products.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Maintained accurate records of client information including contact details and policy changes.
Licensed Health Insurance Agent
Trubridge
Tampa
03.2022 - Current
- Interviewed prospective clients to obtain data about financial resources and needs.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Developed coordinated protection plan by calculating and quoting rates for immediate coverage action for uninsured clients.
- Calculated premiums and established payment methods.
- Processed changes in insurance policies and periodically reassessed client needs.
Health Insurance Agent
Teleperformance USA, United Healthcare
Montgomery
08.2021 - 02.2022
- Prospects for and enrolls eligible leads into the Medicare Advantage plans
- Meets the minimum enrollment goal of new members using approved presentation materials and sales techniques
- Placed orders for OTC through OptumRx
- Accurate use of RxWeb
- Handle member accounts properly
Health Insurance Agent
Florida Blue, Blue Cross and Blue Shield of Florida
Jacksonville
08.2018 - 08.2021
- Prospects for and enrolls eligible leads into the Medicare Advantage plans
- Meets the minimum enrollment goal of new members using approved presentation materials and sales techniques
- Strictly adheres to all FloridaBlue and Guidewell Connect regulations.
Wireless Specialist
TROC Global
Jacksonville
03.2018 - 08.2018
- Complete wireless contracts for Verizon, AT&T, and Sprint
- Wireless accessory sales, set up and transfer of new phones
- Go over contract info and pricing
- Make sure the customer is knowledgeable and satisfied with their decision before leaving the store
- Follow up calls.
Customer Service Representative
Wind Creek Hospitality
Montgomery
08.2016 - 12.2017
- Answers all incoming calls; directing or transferring calls when appropriate: Books multiple venue reservations: Provides a warm greeting using voice intonation that is friendly and inviting to the guest: Maintains composure with guests in difficult situations: Understands and keeps current of mail offers sent to customers and can book appropriate customer offers: Up-sells and cross-sells property amenities including hotel, restaurants, cooking studio and spa: Booking spa reservations: Operates under the established department standard operating procedures and customer service behaviors: Answers call with-in specific time parameters and completes calls in a timely manner: Other duties & responsibilities as assigned
Guest Service Representative
Fairfield Inn & Suites
Montgomery
09.2015 - 08.2016
- Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
- Secure payment; verify and adjust billing
- Activate and file room keys
- Process all guest requests and relay messages
- Print contingency lists to have a record of all guests in case of emergency
- Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
- Ensure that any outstanding requests or problems from the previous day receive priority and are resolved
- Run and review daily reports/logs
- Perform other reasonable job duties as requested by Supervisors.
Store Manager
Lady Footlocker
Montgomery
08.2014 - 09.2015
- Coaching and motivating your team to inspire top performance and an exceptional customer experience; Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations; Building local business partners, event planning, and community outreach that will drive sales; Execute plans to drive key performance indicators to maximize profitability; Enhance brand loyalty by empowering team to create a natural and personable experience for customers; Act as a partner between customers, sales associates, store leadership and corporate business partners; Connect your customers with the community and share the latest fitness events, classes and promotions with customers; Maintains a high level of customer focus and leads by example with clear and engaging communication; Ensures visual directives and standards are maintained; Passion for teaching associates product knowledge and how to apply their learnings to the customer experience.
Housekeeper
Wyngate by Wyndham
Montgomery
03.2014 - 11.2014
- Cleaning, stocking and maintaining assigned rooms/units/public areas to meet established cleanliness and quality standards
- Clean public bathrooms, makes beds, cleans rooms (bathroom, bedroom, sitting room, etc.), dusts, vacuum, washes windows/tracks, reports maintenance deficiencies, removes trash, dirty linens, towels and used amenities from rooms/units/public areas
- Checks, stocks and transports supply cart
- Conduct visual inspection of room/unit/public area prior to completion.
Assistant Manager
Kids Footlocker
Montgomery
04.2014 - 08.2014
- Coaching, and motivating your team to drive sales that deliver exceptional customer service;
- Connecting with customers by building relationships and servicing their fashion and fitness needs; Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service; Delivering sales, customer experience, merchandising, visual, and operational expectations; Act as a partner between customers, sales associates and store leadership; Connect your customers with the community and share the latest fitness events, classes and promotions with customers; Ability to learn and share expertise of products and trends to fit customer's needs; Maintains an awareness of all product knowledge, and current or upcoming product / trends; Contributes to a positive and inclusive work environment
Education
High School Diploma -
Jefferson Davis High School
Montgomery, AL06.2013
Skills
- Customer Care, Call Center, Customer Service, CSR
- Certifications/Licenses
- Insurance License 2-40
- Personal Lines
- September 2018 to Present
- Health, Life, and Ancillary
Timeline
Licensed Insurance Agent
Allstate
02.2024 - Current
Licensed Health Insurance Agent
Trubridge
03.2022 - Current
Health Insurance Agent
Teleperformance USA, United Healthcare
08.2021 - 02.2022
Health Insurance Agent
Florida Blue, Blue Cross and Blue Shield of Florida
08.2018 - 08.2021
Wireless Specialist
TROC Global
03.2018 - 08.2018
Customer Service Representative
Wind Creek Hospitality
08.2016 - 12.2017
Guest Service Representative
Fairfield Inn & Suites
09.2015 - 08.2016
Store Manager
Lady Footlocker
08.2014 - 09.2015
Assistant Manager
Kids Footlocker
04.2014 - 08.2014
Housekeeper
Wyngate by Wyndham
03.2014 - 11.2014
High School Diploma -
Jefferson Davis High School
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