Bettie Potter
Chesapeake
Summary
Dedicated professional with strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator. Driven Child Care Administrator oversees operation and instructional leadership at daycare and preschool facilities. Trains and supervises staff, sets instructional objectives and builds rapport with parents. Bring 5 years of experience in roles of similar capacity.
Overview
4
4
years of professional experience
Work History
Carhop
Sonic
- Gave customers positive experienced with positive, upbeat, and professional service
- Upheld cleanliness and presentation standards for all service areas and customer parking
- Helped kitchen by preparing fountain drinks, including sodas, milkshakes, and malts
- Kept team efficient by restocking service counter with utensils and condiments
- Completed orders within [Number] minutes, relaying items, backing up kitchen, and delivering hot, fresh meals to customers
- Stayed on top of regular shift cleaning duties such as sweeping, mopping and washing dishes
- Balanced receipts and payments in cash registers
- Met all customer needs with fast, friendly and knowledgeable service
- Operated cash registers and received payment in cash or credit card
- Complied with food safety and sanitation regulations.
Carhop
Sonic
- Gave customers positive experienced with positive, upbeat, and professional service
- Upheld cleanliness and presentation standards for all service areas and customer parking
- Kept team efficient by restocking service counter with utensils and condiments
- Completed orders within [Number] minutes, relaying items, backing up kitchen, and delivering hot, fresh meals to customers
- Met all customer needs with fast, friendly and knowledgeable service
- Kept dining area presentable and sanitary by cleaning and polishing counters, equipment and tables
- Greeted guests, answered menu questions and provided excellent customer service
- Operated cash registers and received payment in cash or credit card.
Server
Chickfila
- Explained details of new menu items, seasonal, and daily specials
- Followed all safety, sanitization, and food handling guidelines
- Trained new servers in company policies, guest service standards, and best practices
- Entered orders into computer system to coordinate with kitchen staff
- Processed payments as credit card transactions, gift cards, or cash transactions
- Satisfied customers with fast, friendly and knowledgeable support.
Daycare Owner/Operator
- Encouraged self-esteem, independence, and respect through positive role-modeling
- Applied knowledge of early childhood development to evaluate student learning needs and promote growth
- Established clear expectations for behavior and redirected problematic actions with positive reinforcement or established discipline protocols
- Supervised children during all activities to maintain safety and wellbeing
- Helped children explore new ideas and concepts through hands-on learning
- Taught children how to take care of personal needs such as managing outerwear and handwashing
- Educated children on important basic skills such as colors, shapes and numbers.
Caregiver
Sister Sister Sitters on call
09.2020 - 07.2021
- Offered care to clients
- Assisted patients with daily living needs and personal hygiene
- Performed light housekeeping
- Supported children's cognitive, social, and emotional development
- Recorded daily activities, progress, and incidents for director and parent review
- Minimized spread of infectious diseases by using proper cleaning and sanitation protocols
- Met needs of children of different ages through developmentally-appropriate activities
- Arranged outings for children with focuses on both entertainment and learning
- Offered cognitive stimulation through conversation, interaction, and responsive relationships
- Used gentle disciplinary techniques to stop bad behavior
- Coordinated efficient drop-off and pick-up procedures for busy parents
- Reported child's activities, demeanor and health concerns to parents at pickup
- Encouraged children to create, explore, and learn with confidence
- Read stories and played age-appropriate games with children in care
- Maintained safe play environment
- Observed and monitored children's play activities
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues
- Entertained children with diverse daily activities and special events
- Balanced rest, play and learning with effective scheduling
- Protected children with good safety and security policies
- Supervised and guided students toward good behaviors and opportunities for learning.
Lead Teacher
La Petite Academy Inc.
09.2021 - Current
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Facilitated peer-to-peer learning opportunities within the classroom environment increasing collaboration among students and deepening understanding of material.
- Coordinated field trips for classes and wrote detailed itineraries for student safety.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Built strong relationships with parents through open communication channels, resulting in increased trust and confidence in the daycare''s services.
- Mentored new hires on company policies and procedures, best practices within the childcare industry, and specific expectations related to their role as daycare providers.
- Ensured compliance with all local, state, and federal regulations regarding childcare operations and licensing requirements.
- Maintained a safe, nurturing environment for children through diligent monitoring of facilities and strict adherence to safety protocols.
- Enhanced parent satisfaction by ensuring consistent communication and addressing concerns promptly.
- Handled conflict resolution amongst team members ensuring a harmonious workplace atmosphere conducive to delivering exceptional care.
- Monitored staff-to-child ratios per licensing standards confirming adherence to mandated guidelines at all times ensuring a safe environment for children in attendance.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Attended professional meetings and conferences to maintain and improve professional competence.
Team Leader
La Petite Academy Inc.
11.2023 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
Education
Healthcare Administration With Billing And Coding - HealthCare Administration
Baltimore City Community College
Baltimore, Maryland02.2019
Diploma -
Great Bridge High School
Chesapeake, VA06.2007
Skills
- Basic housekeeping
- Compassionate communication
- Activity planning
- Multitasking
- Time management
- Task prioritization
- Critical thinking
- Promptness and Punctuality
- Strong Work Ethic
- Health and Safety Regulations
- Parent Communication
- Child development expertise
- Curriculum Planning
- Teacher Training
- Staff Monitoring
- Enrollment procedures
- Documentation and Recordkeeping
- Epi-Pen use
- Staff recruitment
- Team Collaboration
- Creative Teaching
- Gross Motor Skills Development
Timeline
Team Leader
La Petite Academy Inc.
11.2023 - Current
Lead Teacher
La Petite Academy Inc.
09.2021 - Current
Caregiver
Sister Sister Sitters on call
09.2020 - 07.2021
Carhop
Sonic
Carhop
Sonic
Server
Chickfila
Daycare Owner/Operator
Healthcare Administration With Billing And Coding - HealthCare Administration
Baltimore City Community College
Diploma -
Great Bridge High School
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