Bettina Armstrong
NORTH RICHMOND,New South Wales
Summary
i am an energetic, bubberly middle age woman that loves to work in a cuatomer focus enviorment and have done for most of my working life.
With 20years experience in the customer service field i like to think i have a very broad knowledge of how to effectively ensure the customer always leaves satisfied and wanting to come back again.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BAR AND GAMING ATTENDANT
Bligh Park Hotel
Bligh Park, NSW
09.2021 - 04.2022
- Performed cash handling duties, provided change and balanced money at end of shift
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Set up glassware, liquor and other necessary supplies for special events
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Trained a number of new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
BARTENDER
Windsor Leagues Club
Windsor, NSW
10.2020 - 07.2021
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Set up glassware, liquor and other necessary supplies for special events
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Managed cash and bar revenue during special promotions or sporting events
- Managed accurate register and produced daily sales reports backing up inventory usage numbers
- Consulted with managers to organize special events and promotions
- Orchestrated numerous private parties, business meetings and formal engagements.
SHIFT SUPERVISOR
Tates Hotel
Windsor, NSW
06 2018 - 05 2019
- Completed store opening and closing procedures and balanced tills
- Responded to and resolved customer questions and concerns
- Helped store management meet standards of service and quality in dailyoperations
- Maintained clean and well-organized production areas to avoid violationsor unnecessary work delays due to hazards or inefficient layouts.Handled cash accurately and prepared nightly deposits
- Kept alcoholic beverages well-stocked and organized to meet expecteddemands
- Adhered to state laws regarding alcoholic beverage services and customerregulations
- Recruited, hired and trained staff on bar practices, customer servicestandards and productivity strategies
- Assisted servers with specialty drinks orders by preparing on-demanditems without delay
- Consulted with managers to organize special events and promotions
- Took customer orders and capitalized on opportunities to sell specialbeverage and food options
- Maximized customer service by training staff, overseeing operations andresolving issues
- Closed out cash register and prepared cashier report at close of business
- Created effective employee schedules maintaining coverage at peak timesand minimizing labor costs
- Checked ID cards and verified bar guests were of legal age
- Improved customer service rankings by resolving issues quickly andaccurately
- Maintained high standards
BAR MANAGER
The Royal Exchange Hotel
Windsor, NSW
06.2015 - 02.2017
- Closed out cash register and prepared cashier report at close of business
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
- Maximized customer service by training staff, overseeing operations and resolving issues
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies
- Handled cash on daily basis, which built trustworthiness and loyalty with owners
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Improved customer service rankings by resolving issues quickly and accurately
- Maintained high standards of customer service by staying up to date onbar and menu options and providing effective food recommendations for guests
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers
- Consulted with managers to organize special events and promotions
- Checked ID cards and verified bar guests were of legal age
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale
- Increased profits with enhanced inventory oversight and strategic pricing adjustments
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Polished glassware, bussed tables and removed debris to keep customer areas clean
- Implemented drink prep procedures that significantly reduced wasted stock
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine
- Merged productivity initiatives while complying with restaurant policies and procedures.
Customer Service Representative
ING INVESTMENTS
SYDNEY
06 2001 - 10 2002
- Inbound call center for superannuation,inverstments and retirement funds
- fast past enviroment
- accurret account handling
- liasing with financial advisors
- working from the stock market with market prices
- complaint handling
- data entry
- rotating roster
Customer Service Representative
Westpac Bank
Sydney
02 1998 - 06 2000
- fast pasted enviorment
- money handling
- customer service
- complaint handeling
- upselling products
- handling large amounts of money
- safty and sercrity
Education
High School Diploma -
Richmond High School
12.1997
Skills
- Service Quality
- Attentive Service
- Customer Needs Assessment
- Operations Management
- Store Opening and Closing
- Cash Control
Certification
- RSA
- RCG
- WORK HEATH AND SAFETY
- FIRST AID CERTIFICATE
Additional Information
VOLUNTEER
SHARE THE DIGNITY FOR 2YEARS
Timeline
BAR AND GAMING ATTENDANT
Bligh Park Hotel
09.2021 - 04.2022
BARTENDER
Windsor Leagues Club
10.2020 - 07.2021
BAR MANAGER
The Royal Exchange Hotel
06.2015 - 02.2017
SHIFT SUPERVISOR
Tates Hotel
06 2018 - 05 2019
Customer Service Representative
ING INVESTMENTS
06 2001 - 10 2002
Customer Service Representative
Westpac Bank
02 1998 - 06 2000
High School Diploma -
Richmond High School