Bettina Bastien
Brockton,MA
Summary
Highly motivated and detail-oriented Project Manager with extensive experience in quality management and data-driven process optimization. Skilled in developing, tracking, and iterating work plans to drive impactful results and improve service delivery in fast-paced, mission-driven environments. Proven ability to enhance project management tools, train and engage teams in continuous improvement processes, and utilize data to inform strategic decisions. Passionate about advancing health equity through community engagement, evidence-based practices, and cross-functional collaboration to address critical social determinants of health.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Continuous Quality Improvement Manager
Riverside Community Care
11.2020 - Current
- Responsible for implementing quality initiatives and facilitating continuous improvement efforts across multiple departments
- Collaborate with department leadership to set quality objectives and monitor departmental performance to ensure alignment with organizational goals
- Collect and analyze performance data to identify process gaps and areas for improvement
- Conduct process audits and participate in cross-departmental meetings to communicate progress and resolve issues
- Gather data on quality measures and present performance improvement reports
- Conduct training sessions on CQI tools and methodologies, empowering staff to participate in quality improvement initiatives
- Monitor Culturally and Linguistically Appropriate Services (CLAS) standards to ensure compliance
Covid-19 Project Manager
Riverside Community Care
11.2020 - 10.2022
- Managed all aspects of a 2-year research project to determine best practices to prevent COVID-19 for individuals with serious mental illness and developmental and intellectual disabilities in congregate living settings
- Spearheaded the data gathering process
- Prepared quarterly data reports
- Researched and verified data on reports
- Fostered and maintained collaborative relationships with external providers.
Executive Office Administrator
Brockton Neighborhood Health Center
11.2017 - 11.2020
- Responsible for recruiting, evaluating, training, coaching, mentoring, and disciplining staff
- Guided and provided team facilitation support for multidisciplinary project teams in developing and monitoring improvement plans and workflow changes
- Collaborated with others to develop and execute redesign and performance improvement models
- Developed success measures, milestones, analytic strategies, implementation, and communication plan as well as monitored project outcomes
- Implemented and monitored policies and procedures in compliance with ambulatory and regulatory agencies
- Ensured staff adhere to the organization’s compliance program, The Joint Commission, HIPAA, Department of Public Health, and all other regulatory standards
- Gathered data on quality measures and presents performance improvement reports monthly to the Executive Leadership Team
- Co-led the Process Improvement committee
Education
Master of Healthcare Administration -
Suffolk University
Boston, MA01.2018
Bachelor of Arts - Human Services
University of Massachusetts
Boston, MA01.2014
Skills
- Project Management
- Performance Coaching and Management
- Trello
- MS Windows Suite
- Process Improvement
- Quality Improvement
Certification
IHI-Quality and Safety
Timeline
Continuous Quality Improvement Manager
Riverside Community Care
11.2020 - Current
Covid-19 Project Manager
Riverside Community Care
11.2020 - 10.2022
Executive Office Administrator
Brockton Neighborhood Health Center
11.2017 - 11.2020
Bachelor of Arts - Human Services
University of Massachusetts
IHI-Quality and Safety
Master of Healthcare Administration -
Suffolk University
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