Bettina Bryan

● Oversees the processes related to inbound and outbound transportation to include the scheduling and ensuing on time deliveries, maintaining effective communication with carriers.

● Problem solving and conflict resolution skills.

● Track and trace the arrival of vessels and containers to various ports and railyards.

● Update shipment tracking and maintain data integrity, in addition to other duties assigned by the Station Manager.

● Solve customer concerns and problems.

● Function as the primary point of contact and build long-term relationships with customers.

• Managed time efficiently in order to complete all tasks within deadlines.
• Led improvement initiatives to advance operational efficiencies and increase revenue.

● Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, and reports customer feedback to management.
● Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers.
● Schedule loads as required and maintain updated reports to ensure all loads are empty and closed.
● Resolve refused product, over, short, and damaged (OS&D) orders. Responded to customer requests for products, services, and company information.

• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

• Inspect shipments to ensure correct order fulfillment
• Respond to customer problems or complaints
• Examine shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy
• Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter
• Requisition and store shipping materials and supplies to maintain inventory of stock.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

• Chosen for this promotion by the manager of the store, due to my ability to work with and instruct others in a courteous and professional manner, ability to multitask, punctuality, time management and attention to detail
• Administer personnel recruitment or hiring activities, review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities or evaluate performance
• Train or instruct employees in job duties or company policies or arrange for training to be provided.
• Maintained inventory of office supplies and placed orders.