BETTINA COLLINS
Saratoga Springs,UT
Summary
Equipped with strong problem-solving abilities, excellent communication skills, and a proactive approach to learning. Ready to contribute to team success, tackle new challenges, and drive organizational objectives with enthusiasm and dedication. Demonstrates strong analytical skills and adaptability, with a proven ability to thrive in dynamic environments. Committed to continuous learning and professional growth, always bringing a positive attitude and strong teamwork ethic.
Overview
16
16
years of professional experience
Work History
SENIOR WORKFORCE MANAGEMENT ANALYST
Lending Club Bank
11.2019 - Current
- Data Analysis & Reporting: Create and update Monthly Business Review (MBR) presentations, analyzing key performance metrics, trends, and insights for leadership. Deliver weekly operational presentations, providing in-depth analysis of performance, challenges, and areas for improvement.
- Operations & Staffing Management: Manage scheduling and staffing analysis to ensure alignment with business needs, improving operational efficiency. Conduct forecasting and scheduling analysis to optimize resource allocation and meet business objectives.
- Collaboration & Communication: Maintain daily communication with BPO teams and cross-functional departments, analyzing performance to ensure smooth workflow and alignment with operational goals.
- Performance Management: Monitor frontline associate behavior, address performance issues, ensure adherence to operational standards, and implement data-driven solutions to enhance productivity and workflow.
- Training & Development: Educate peers and stakeholders on best practices, leveraging data insights to streamline processes and improve team performance.
- System Administration: Administer and troubleshoot the Verint system, ensuring system accuracy, functionality, and performance optimization.
Restaurant Team Member
Wok the Line
09.2019 - 02.2023
- Teamwork & Collaboration: Demonstrate excellent teamwork skills, collaborating effectively with team members in a fast-paced restaurant environment to ensure smooth operations.
- Opening & Closing Duties: Perform opening and closing duties, ensuring the restaurant is fully prepared for daily operations and meets all operational standards.
- Customer Service Excellence: Enhance customer satisfaction by providing friendly, efficient service during peak meal times, ensuring a positive dining experience
- Professionalism & Standards Compliance: Maintain a professional appearance and adhere to uniform standards to meet restaurant expectations and create a welcoming atmosphere.
- Inventory Management: Oversee inventory management for a newly opened restaurant, ensuring accurate stock levels and smooth supply chain operations to meet business needs.
- Process Optimization: Implement and adjust inventory systems to optimize efficiency during the early stages of restaurant operations, improving stock management and reducing waste.
- Training & Development: Play a key role in training new employees, ensuring they understand restaurant processes, service standards, and operational expectations.
- Vendor Coordination: Work closely with multiple vendors to ensure timely deliveries, manage stock levels, and address any supply chain needs to maintain operational efficiency.
- Operational Improvement: Collaborate with the owner to refine inventory processes, adapting to the evolving operational demands of the new restaurant to enhance performance and support growth.
SENIOR BUSINESS ANALYST - WORKFORCE OPTIMIZATION
Oppenheimer Funds
10.2008 - 05.2019
- Operational Innovation: Led the WFO platform upgrade, enhancing system functionality and improving business processes.
- Capacity Planning: Developed capacity plans for 550 associates, ensuring resource allocation aligns with business needs.
- Task Management: Managed 2,000+ monthly JIRA requests, ensuring efficient task execution and timely resolution of issues.
- Acquisition Process Improvement: Contributed to process improvements during company integration, facilitating smooth transitions.
- Leadership Collaboration: Worked with senior leadership to identify improvement opportunities and drive strategic enhancements.
- Goal Alignment & Analysis: Conducted analyses to ensure board goals were met and departmental objectives aligned with organizational targets.
- Metrics & Reporting: Designed interactive Tableau reports and set metric goals to optimize decision-making.
- Data Optimization: Used business intelligence tools to enhance data extraction and reporting for better decision-making.
- Report Management: Directed 250+ reports across 11 departments, ensuring timely and accurate reporting for leadership.
- Scorecard Creation: Developed interactive scorecards for 150+ associates, enabling easy performance monitoring.
- Dashboard Development: Built executive and operational dashboards for all departments, streamlining data access.
- Budgeting Assistance: Assisted the finance team with formulating the annual budget, aligning financials with company goals.
- Cross-Departmental Problem-Solving: Fostered collaboration and drove problem-solving through strong business-wide relationships.
Education
Some College (No Degree) - Business Management
Utah Valley University
Orem, UTSome College (No Degree) - Business Management
Colorado State University-Fort Collins
Denver, COSkills
- Workforce management
- Data collection & research
- Resource planning
- Multitasking
- Analytical and critical thinking
- Task prioritization
Timeline
SENIOR WORKFORCE MANAGEMENT ANALYST
Lending Club Bank
11.2019 - Current
Restaurant Team Member
Wok the Line
09.2019 - 02.2023
SENIOR BUSINESS ANALYST - WORKFORCE OPTIMIZATION
Oppenheimer Funds
10.2008 - 05.2019
Some College (No Degree) - Business Management
Utah Valley University
Some College (No Degree) - Business Management
Colorado State University-Fort Collins
Similar Profiles
Melissa CosseMelissa Cosse
Quality Assurance Analyst at Lending Club BankQuality Assurance Analyst at Lending Club Bank
NIKHIL KOMMULANIKHIL KOMMULA
Software Engineer at Lending Club BankSoftware Engineer at Lending Club Bank
Rudolphe DenisRudolphe Denis
Sr. Operational Risk and Control Analyst at Lending Club BankSr. Operational Risk and Control Analyst at Lending Club Bank