Bettina Doss
Richmond,VA
Summary
Highly skilled Data Entry clerk with over 15 years of lead customer service and data entry experience. Proficient in effective problem solving, analytical tasks, Microsoft Office, Excel, Access, and Power Point.
Overview
7
7
years of professional experience
Work History
Data Entry Team Lead
Corvel
Richmond, VA
02.2022 - Current
- Acting supervisor for Triages and Faxes in Supervisor absence
- Call listening and claim error research and clarity
- Complete direct requests from Account Managers
- Check high touch customer accounts for completion
- Distribute work to team and ensure Service Levels are being met
- Ensure staff coverage for weekend shift
- Aid with questions that team members may have to resolve claims and other claim issues
- Troubleshoot and resolve system issues
Data Entry Analyst
Corvel
Richmond, VA
01.2020 - 01.2022
- Accurately handled data entry for over 450 clients into company-based software
- Input of data received from both email, faxes, and triage reports 45 -150 reports daily
- Analyze data on reports
- Service Now to correct data inside of claims
- Research information to complete customer requests
- Outbound calls as need to complete claims
- Answer questions that Account Managers may have that pertained to claims and customers
- Point of contact for Triages in Supervisor absence
- Help with cross training of new agents to complete Triages
- Maintain working knowledge of all policies and procedures in place to properly process claims.
Intake Coordinator
Corvel
Richmond, VA
04.2019 - 09.2019
- Answer over 130 inbound calls daily relating to precertification requests
- Ability to read and understand instructions for in taking of claims
- Entered information received for claims processing
- Research and retrieval of information for new and existing claims
- Use of all tools needed to complete claims to include Special Handling, Account Instructions, Payroll Feed, Location Structures, and Provider Spreadsheets
- Maintain working knowledge of all policies and procedures in place to properly process claims.
Bankcard Claim Examiner
Allianz
Richmond, VA
08.2017 - 01.2019
- Evaluate damages to find compensation amounts to include reviewing all documentation, photos, and witness statements
- Developed and maintained courteous and effective working relationships
- Communication with rental agencies, customers, insurance companies, third parties, and legal offices during review, negotiation, and finalization process to settle claim
- Determine, calculate, and issue payment within guidelines of policy
- Provide support to other claims examiners on floors as needed
- Maintain working knowledge of all policies and procedures in place to properly process claims and provide support to claims environment and team.
- Carried out day-to-day duties accurately and efficiently
Claims Processor, Bankcard Associate
Allianz
Richmond, VA
08.2016 - 08.2017
- Answer over 100 inbound calls from new and existing clients regarding benefits, claims status, and travel inquiries
- Proactively assess client’s account and provide solutions and or suggest products accordingly
- Maintained 95% Fair share goal or better for quality monitoring average and call handle time
- Provide support to supervisor and agents on floors as needed
- Maintained knowledge of policies and procedures to support secure environment that ensured security of all member’s information.
Customer Service Representative
Markel Insurance, RemX Staffing
Richmond, VA
01.2014 - 12.2015
- Focus on accurate data entry
- Review policies for information and accurately enter data into database
- Archive up to 250 emails and attachments to correct policies daily
- Maintain working knowledge of systems and procedures of company
- Maintain privacy acts and laws working in secure environment.
Skills
- Error Identification
- Document Management and Storage
- Advanced Clerical Knowledge
- Verifying Data Accuracy
- Standard Operating Procedures Maintenance
Timeline
Data Entry Team Lead
Corvel
02.2022 - Current
Data Entry Analyst
Corvel
01.2020 - 01.2022
Intake Coordinator
Corvel
04.2019 - 09.2019
Bankcard Claim Examiner
Allianz
08.2017 - 01.2019
Claims Processor, Bankcard Associate
Allianz
08.2016 - 08.2017
Customer Service Representative
Markel Insurance, RemX Staffing
01.2014 - 12.2015
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