Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bettina Hamidovic

Kent,OH

Summary

Personable and dedicated associate who has had extensive hands on experience throughout company. Reliable Customer Service Specialist, proficient in multi-tasking in a fast-paced working environment and being a team player. Upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Punctual, articulate, and demonstrated passion for building relationships, cultivating partnerships and growing businesses. Known for successfully handling escalated customer support issues. Passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in this fast-paced industry.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

SSP Fittings Corporation
Twinsburg, OH
05.2021 - Current
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Mentored junior team members and managed employee relationships.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Supported sales team members to drive growth and development.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

CI (continuous Improvement) Coordinator

SSP Fittings Corporation
Twinsburg, OH
01.2019 - Current
  • Use computers for various applications, such as database management or word processing and excel
  • Create, maintain, and enter information into databases
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as standard works, or other material
  • Operate office equipment, such as fax machines, copiers, or phone systems, laminators and arrange for repairs when equipment malfunctions
  • Complete forms in accordance with company procedures
  • Make copies of correspondence or other printed material when requested
  • Coordinate conferences, meetings, or special events, such as luncheons, new hire orientation
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations, statistical, or monthly reports
  • Open, read, and respond to outlook emails
  • Conduct searches to find needed information, using such sources as the Internet
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
  • Supervise other clerical staff and provide training and orientation to new staff.
  • Assisted departments with current processes for areas of improvement, identified root causes of issues, and created solutions to increase efficiency.
  • Created standard operating procedures and best practices documents for new and existing processes.
  • Communicated regularly with other department leaders regarding status updates on ongoing projects.
  • Maintained a library of project documentation related to continuous improvement initiatives.
  • Coordinated with leadership teams using CI/Lean practices on Continuous Improvement projects and activities.
  • Participated in meetings with department heads to discuss findings from internal audit reports.
  • Provided guidance and recommendations on corrective actions needed to comply with ISO requirements.
  • Monitored progress against corrective action plans as part of follow up activities.
  • Developed internal audit plans and schedules for all departments.
  • Reviewed QMS documents such as Quality Manuals, Procedures, Process Flowcharts, for accuracy and completeness.
  • Documented audit results in accordance with established standards and procedures.
  • Reviewed and analyzed processes, procedures, policies, and documentation related to ISO compliance.
  • Maintained a database of records related to ISO certifications and audits conducted.
  • Ensured that all company personnel were adhering to applicable laws, regulations, codes of practice, standards, policies and procedures.
  • Verified that processes were being followed according to documented procedures.
  • Attended external audit reviews and provided support whenever required.
  • Provided training sessions on topics related to ISO standards for staff members.

Outside processing

SSP Fittings Corporation
Twinsburg, OH
02.2017 - 01.2019
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Use computers for various applications, such as database management or word processing, excel
  • Visually inspect product being shipped to vendors for outside process
  • Inspect on return
  • Receive incoming material
  • Niton scan raw material
  • Forklift operator
  • Communication with other departments
  • 5S cleaning departments
  • Ran nut inspection machine
  • Visual inspection attention to detail
  • Handling returns from customers
  • Filing data.

Warehouse Associate

SSP Fittings Corporation
Twinsburg, OH
09.2014 - 02.2017
  • Receive and count stock items, and record data manually or using computer
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
  • Drive trucks in order to pick up incoming stock or to deliver parts to designated locations
  • Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
  • Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
  • Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities
  • Keep records on the use and/or damage of stock or stock handling equipment
  • Examine and inspect stock items for wear or defects, reporting any damage to supervisors
  • Provide assistance or direction to other stockroom, warehouse, or storage yard workers
  • Determine sequence and release of back orders according to stock availability
  • Dispose of damaged or defective items, or return them to vendors.

Petcare

PetSmart
Massillon, OH
06.2007 - 05.2014
  • Greet customers and ascertain what each customer wants or needs
  • Care of store pets, feeding, cleaning, medical needs
  • Handling of pets and showing customers proper handling methods
  • Educating customers on pet needs, environment, medical issues to watch out for, life expectancy
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Answer questions regarding the store and its merchandise
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Prepare sales slips or sales contracts
  • Help customers try on or fit merchandise
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Demonstrate use or operation of merchandise
  • Place special orders or call other stores to find desired items
  • Prepare merchandise for purchase or rental
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Inventory stock and requisition new stock
  • Ticket, arrange and display merchandise to promote sales
  • Exchange merchandise for customers and accept returns
  • Bag or package purchases, and wrap gifts
  • Clean shelves, counters, and tables.

Education

High School Diploma -

Waterloo High School
Atwater, OH

Skills

  • Clerical
  • English Language
  • Writing
  • Active Listening
  • Customer and Personal Service
  • Reading Comprehension
  • Speaking
  • Time Management
  • Computers and Electronics
  • Coordination
  • Judgment and Decision Making
  • Active Learning
  • Social Perceptiveness
  • Complex Problem Solving
  • Education and Training
  • Public Safety and Security
  • Learning Strategies
  • Production and Processing
  • Scheduling
  • Data Collection
  • Inbound and Outbound Calling
  • Product Knowledge
  • Data Entry
  • Technical Support
  • Courteous demeanor
  • Typing proficiency
  • Customer Service
  • Microsoft Excel
  • Shipping and receiving understanding
  • Microsoft Outlook
  • Order Fulfillment
  • Filing
  • Order Processing

Timeline

Customer Service Representative

SSP Fittings Corporation
05.2021 - Current

CI (continuous Improvement) Coordinator

SSP Fittings Corporation
01.2019 - Current

Outside processing

SSP Fittings Corporation
02.2017 - 01.2019

Warehouse Associate

SSP Fittings Corporation
09.2014 - 02.2017

Petcare

PetSmart
06.2007 - 05.2014

High School Diploma -

Waterloo High School

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Bettina Hamidovic