Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Bettina Hoag

Troy,NY

Summary

Experienced in supporting business operations and delivering exceptional customer service, my objective is to assist staff and coordinate operations. Through effective communication and goal-oriented collaboration, I strive to foster a positive and productive work environment while contributing to sales and production targets.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Mr. Subb
08.2019 - Current
  • Preparation and safe handling of food
  • Maintaining cleanliness in kitchen, prep areas, and front end of store
  • Providing exceptional customer service
  • Training of new teammates
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Food Service Teammate

Market Bistro
01.2018 - 04.2023
  • Highly dedicated and hardworking teammate with an excellent customer service record and superb teamwork abilities
  • Adept at handling a variety of store tasks simultaneously with high speed and professionalism
  • Trained in all aspects of Food Court
  • Food Safe Certified
  • Assisted in training new employees on proper food handling techniques, company policies, and customer service best practices.
  • Prepared visually appealing food displays that enticed customers to make additional purchases beyond their initial order selections.
  • Increased sales through effective upselling of menu items and daily specials to patrons.
  • Coordinated catering services for special events such as weddings or corporate functions, ensuring impeccable food quality and presentation.
  • Utilized strong interpersonal skills to build positive relationships with both coworkers and customers alike.

Crew Member Supervisor

Dunkin’ Donuts
01.2013 - 01.2019
  • Efficiently handled high-volume order taking and cash transactions, maintaining accuracy and speed
  • Demonstrated proficiency in preparing and serving a wide range of food and beverages, adhering to Dunkin' Donuts quality standards
  • Upheld high standards for cleanliness throughout all areas of responsibility, ensuring compliance with local health codes; fostered proper food handling practices among team members in order to ensure quality control.
  • Distributed necessary tasks and duties during each shift.
  • Educated crew workers on quality standards throughout construction process.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.

Education

Lansingburgh High School
Troy NY

Skills

  • Cash Handling
  • Safety and Sanitation Standards
  • Customer Service
  • Communication
  • Problem-solving
  • Team leadership
  • Time management
  • Customer relations
  • Team motivation
  • Multitasking and organization

Accomplishments

  • Supervised team of 10 staff members.
  • Achieved deadlines through effectively helping with training and monitoring staff.

References

  • Chantal Durocher, Manager – Mr. Subb, 518-308-5601
  • Kirsten Bombard, Former Manager – Market Bistro, 518-813-8482
  • Kimberly Christian, Personal – Known for over 10 years., 518-286-8099

Timeline

Assistant Manager

Mr. Subb
08.2019 - Current

Food Service Teammate

Market Bistro
01.2018 - 04.2023

Crew Member Supervisor

Dunkin’ Donuts
01.2013 - 01.2019

Lansingburgh High School

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Bettina Hoag