Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bettina Hoblick

Marysville,United States

Summary

Dedicated Regional Operations Manager with several years of experience driving teams' performance, productivity and customer service excellence. Expertise in partnership cultivation, new business establishment and long-term revenue-generating strategies.

Overview

19
19
years of professional experience

Work History

Regional Operations Manager

Venture Express
Marysville , OH
07.2022 - Current
  • Manage and handle over 140 drivers, as well as office staff, from yards in Ohio, Michigan, and Indiana.
  • I handle issues with drivers and office staff as needed.
  • Handle and take care of all write-ups, as well as terminations.
  • Work hand in hand with Honda, which is our major customer base.
  • Working side by side with our Maintenance Manager to ensure our trucks and trailers are fixed in a timely manner, so that our drivers are safe on the roads and DOT-regulated.
  • Cover around 200 loads daily for our customers, including Honda, Nissan, and Chrysler.
  • Track and make sure all loads are on time for pick-up and delivery for all customers on a daily basis.
  • Work to cover loads with expeditors if we have any driver call-offs.
  • Manage 3 to 24/7 shifts of drivers and office staff.
  • Created performance reviews for staff members based on established criteria.
  • Recruited and trained employees to enable adherence to common standards and procedures.
  • Improved regional processes by developing effective methodologies to handle customer complaints.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities, and goals.
  • Managed logistics coordination for timely delivery of freight and packages.
  • Implemented process improvements to streamline warehouse and transportation operations.
  • Developed training programs for staff to enhance skill sets and compliance standards.
  • Oversaw hiring process for new employees in order to ensure compliance with company standards.
  • Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.

Operations Dispatcher

Venture Express, Inc.
Marysville, OH
08.2021 - Current
  • Dispatching drivers to confirm which routes they are running, as well as which tractors and trailers need to be pulled daily.
  • Help with load planning based on Hondas needed.
  • Answering phones, updating the system with correct in-and-out times.
  • Sending brokers out what expedites we may need for the day, based on what Venture is unable to cover.
  • Coordinated daily dispatch schedules for efficient freight movement across service areas.
  • Trained new dispatch personnel on operational procedures and software tools.
  • Resolved customer complaints promptly and professionally.
  • Communicated with customers regarding order status or changes in delivery schedules.
  • Assigned and monitored routes for drivers to ensure timely deliveries.
  • Monitored GPS systems to identify traffic delays or other potential problems that may affect deliveries.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Monitored changes in delivery schedule and communicated changes to customers.

Expedite Coordinator

Ceva Logistics
06.2017 - Current
  • Handle all trucking expedites for all Honda plants in the United States and Mexico, as well.
  • All that is included are HMA, HMIN, AEP, MAP, ELP, HPS, HP PG, HCL, HDM, and IPS.
  • Work hand in hand with all Honda buyers to set up trucking expedites for each plant.
  • Coordinate each shipment with brokers and/or carriers by putting information on the active board to find the best bids and timing for each shipment based on Honda's needs.
  • Handle all paperwork needed to check on timely delivery for each plant, and confirm everything was delivered and who signed for the shipment.
  • Coordinated shipments to ensure timely delivery of goods.
  • Communicated with clients to resolve service-related issues effectively.
  • Assisted in training new staff on company procedures and systems.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.

Packaging Representative

Honda of America
05.2016 - 10.2016
  • Manage a large supplier base at Marysville Auto plant
  • Handle all packaging needs based on Honda orders every week
  • Container management using GPC and RCM Management
  • Supplier visits based on Customer needs
  • Work on multiple ways to use cost savings for Honda
  • Work hand in hand with the Team leaders on packaging issues to make the line runs easier with packaging ideas
  • Supplier management with Honda buyers based on order needs
  • Inspected packaged items for quality and compliance standards.
  • Collaborated with team members to streamline packaging processes.
  • Trained new employees on packaging techniques and safety protocols.
  • Evaluated current inventory control systems and proposed modifications as necessary.
  • Investigated customer complaints related to product damage caused by incorrect or inadequate packaging methods.
  • Reported issues or problems encountered during the packing process promptly to supervisors.
  • Coordinated with scheduling, production and quality leaders to plan daily operations activities and resolve issues.

Material Follow Up Specialist

Ceva Logistics
02.2014 - 09.2016
  • Take care of Honda shipments with carriers to ensure shipments are on time.
  • If shipments are late due to accidents, weather, or any other issues, we work hand in hand with Honda buyers and liaisons to make sure they are aware of any line-down issues.
  • Handle daily route releases for all carriers. Change of conveyances is done for all Honda plants every night to make sure they are aware of what ASNs have arrived at the plant before they get there.
  • Help assist with expedites as needed with the expedite team. Run daily reports for Ceva, and also for Honda, as well.
  • Managed follow-up communications with clients to ensure satisfaction and resolve issues.
  • Supported team initiatives by providing timely updates on customer interactions and inquiries.
  • Identified customer needs and provided appropriate solutions.
  • Drafted responses to customer complaints in a timely manner.

Global Trade Export Lead/ Account Representative

Sold as Nexeo Solutions
01.2007 - 01.2014
  • Responsible for providing customer service for international accounts.
  • Process international orders, which include, but are not limited to: export transactions, screening of all parties to the transaction (customers, third parties, banks, freight forwarders, and countries) against the U.S.
  • Treasury sanction country list: complete foreign trade requirements. Review and validate: Incoterms, payment terms, and shipment methods.
  • Coordinate transaction events with plants, freight forwarders/brokers, carriers, third-party vendors, and credit lenders.
  • Managed client accounts to ensure satisfaction and retention.
  • Developed strong relationships with key stakeholders for effective communication.
  • Coordinated project timelines to align with client expectations and deliverables.
  • Trained and mentored junior account representatives on best practices.
  • Resolved customer complaints in a professional manner, minimizing financial losses to the company.
  • Maintained detailed records of all customer interactions, including sales activities, account status updates.
  • Provided training and mentorship to junior team members on account management best practices.
  • Managed and grew portfolio client accounts, ensuring satisfaction and retention.

Education

Certificate - Massage Therapy

Columbus State Community College
Columbus, OH

High school diploma or GED -

Edison Local

Skills

  • Driver management
  • Logistics coordination
  • Customer relationship management
  • Process improvement
  • Freight dispatching
  • Supply chain coordination
  • Leadership skills
  • Effective communication
  • Time management
  • Problem solving
  • Standard operating procedures
  • Supervisory role background
  • Delivery fleet management
  • Operational efficiency
  • Transportation management
  • Recruitment
  • Delegating work
  • Supply chain management
  • Performance improvements
  • Inventory management
  • Operations management
  • Training management

Timeline

Regional Operations Manager

Venture Express
07.2022 - Current

Operations Dispatcher

Venture Express, Inc.
08.2021 - Current

Expedite Coordinator

Ceva Logistics
06.2017 - Current

Packaging Representative

Honda of America
05.2016 - 10.2016

Material Follow Up Specialist

Ceva Logistics
02.2014 - 09.2016

Global Trade Export Lead/ Account Representative

Sold as Nexeo Solutions
01.2007 - 01.2014

Certificate - Massage Therapy

Columbus State Community College

High school diploma or GED -

Edison Local

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