Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bettina Nelson

Fort Defiance,AZ

Summary

Detail-oriented Records Clerk with expertise in filing systems and data entry, honed at Sawmill Chapter House. Proven ability to maintain accurate records and enhance organizational efficiency. Strong customer service skills complemented by meticulous document analysis, ensuring compliance with regulations and safeguarding sensitive information. Committed to delivering high-quality support in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Records Clerk

Sawmill Chapter House
10.2023 - 03.2024
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Generated reports from database systems to track records.
  • Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Updated records with new information.
  • Transferred inactive records to storage to free up space and preserve history.
  • Followed security protocols to protect sensitive and proprietary information.

Pharmacy Technician

Prime Therapeutics LLC
10.2016 - 12.2016
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles to include current medications and insurance details.

Pharmacy Technician Trainee

Sage Memorial Hospital
07.2012 - 04.2016
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
  • Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
  • Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collected co-payments or full payments from customers.
  • Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
  • Reviewed and verified customer information and insurance provider information.
  • Counted, measured, and compounded medications following standard procedures.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Ensured regulatory compliance with thorough record-keeping practices, including accurate documentation of medication dispensing activities.
  • Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
  • Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
  • Completed insurance forms and billed insurance companies.
  • Enhanced pharmacy operations by accurately filling prescriptions under supervision of licensed pharmacist.
  • Supported inventory audits, minimizing losses and discrepancies in stock levels.
  • Improved patient safety with meticulous attention to detail in medication packaging and labeling.
  • Provided exceptional customer service, answering queries and guiding patients in medication management.
  • Supported pharmacy cleanliness and organization, maintaining hygienic environment for medication handling.
  • Conducted regular checks on medication expiration dates, ensuring dispensing of safe and effective drugs.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.

Education

No Degree - Psychology

University of Phoenix
Tempe, AZ

High School Diploma - Gender Studies

Precision High School
Phoenix, AZ
05.2006

Skills

  • Filing systems expertise
  • Document analysis
  • Filing systems
  • Document scanning
  • Phone answering
  • Information retrieval
  • Computer operations
  • Data entry
  • File/records maintenance
  • Scanners and copiers
  • Organizational skills
  • Office support
  • Filing management
  • Filing system creation
  • Record inventory maintenance
  • Organization skills
  • Customer service
  • Multitasking
  • Record keeping

Timeline

Records Clerk

Sawmill Chapter House
10.2023 - 03.2024

Pharmacy Technician

Prime Therapeutics LLC
10.2016 - 12.2016

Pharmacy Technician Trainee

Sage Memorial Hospital
07.2012 - 04.2016

No Degree - Psychology

University of Phoenix

High School Diploma - Gender Studies

Precision High School

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Bettina Nelson