Bettina Sanderson
Walla Walla,WA
Summary
With a proven track record at Vacasa Vacation Rentals, I excel in commercial and residential cleaning, demonstrating deep cleaning expertise and a strong work ethic. My leadership in crew management and commitment to health and safety regulations have significantly enhanced service quality and efficiency. Skilled in customer service, I ensure all projects exceed expectations.
Overview
11
11
years of professional experience
Work History
Cleaning Contractor
Rags To Riches
Walla Walla, WA
01.2021 - Current
- Sanitized frequented areas and equipment using approved supplies.
- Emptied all wastebaskets and disposed of trash in designated receptacles.
- Followed safety protocols while performing tasks such as ladder climbing or chemical handling.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Notified managers of repair needs or additions to building operating systems.
- Kept business entrances clean, tidy and professional in appearance.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces in all areas of the facility.
- Scrubbed walls to remove dirt and grime.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Housekeeping Room Attendant
Crystal Mountain Ski Resort
Enumclaw, WA
02.2018 - 01.2021
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Collaborated with team members to ensure timely completion of assigned tasks.
- Responded promptly to requests from guests and other departments.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Housekeeping Manager
Vacasa Vacation Rentals
Walla Walla, WA
05.2014 - 08.2018
- Explained goals and expectations required of trainees.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Maintained accurate records of supplies and equipment inventory.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Implemented cost-saving measures to reduce operating expenses.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Identified needs of customers promptly and efficiently.
Education
GED -
Walla Walla Community College
Walla Walla, WA06-2013
Skills
- Strong work ethic
- Chemical-handling safety
- Reliability and punctuality
- Residential cleaning experience
- Commercial cleaning proficiency
- Equipment operation know-how
- Deep cleaning expertise
- Housekeeping
- Health and safety regulations
- Commercial and residential cleaning
- Customer service
- Crew management
- Efficient cleaning techniques
- Interior and exterior cleaning
- Multitasking and organization
Timeline
Cleaning Contractor
Rags To Riches
01.2021 - Current
Housekeeping Room Attendant
Crystal Mountain Ski Resort
02.2018 - 01.2021
Housekeeping Manager
Vacasa Vacation Rentals
05.2014 - 08.2018
GED -
Walla Walla Community College
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