Bettina Stearns
Columbia,United States
Summary
Experienced and customer-focused professional with over 3 years in retail and customer service. Skilled in building strong client relationships and driving sales growth. Proven ability to provide exceptional service in fast-paced environments while maintaining a positive and team-oriented approach. Adept at multitasking, merchandising, and problem-solving to ensure customer satisfaction and meet business goals. Committed to contributing to a company's success through a strong work ethic, effective communication, and a results-driven mindset. Enthusiastic and expertise ready to bring to a new opportunity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales / Marketing
Charter Communications
02.2022 - Current
- Drive sales strategies, achieving measurable growth in customer base and revenue
- Develop and execute marketing campaigns, resulting in significant brand visibility
- Collaborate with cross-functional teams to enhance product offerings and customer satisfaction
- Analyze market trends to identify opportunities, optimizing marketing efforts for better ROI
- Streamlined office operations, boosting efficiency by 30% through strategic workflow adjustments
Claims Specialist
State Farm
01.2020 - 01.2022
- Handled complex claims, resolving 95% within 30 days, enhancing customer satisfaction analytical
- Collaborated with cross-functional teams to streamline claim processes, reducing processing time by 20% - collaborative
- Investigated and assessed claims, identifying fraudulent activities, saving the company significant costs - detailFocused
- Provided clear communication to policyholders, improving overall customer experience and retention rates - supportive
Front Service clerk
Publix
01.2017 - 01.2020
- Assisted customers with bagging and loading groceries, enhancing customer satisfaction
- Maintained cleanliness of front-end areas, ensuring a welcoming environment for shoppers
- Managed cart retrieval efficiently, reducing wait times and improving store operations
- Supported cashiers during peak hours, contributing to a seamless checkout process
- Provided excellent customer service, resolving issues promptly and maintaining a positive store reputation
Education
BS - Political Science
Claflin University
Orangeburg05.2023
Skills
- Microsoft Office
- Customer Service
- Sales
- Market Research
- Multitasking
- Strategic Planning
- Project Management
- Data Analysis
- Content Creation
Additionalinformation - Awardsandacknowledgements
- Sales - Consistency generated additional revenue through skilled sales techniques.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Market Research - Interviewed clients via market research surveys to identify product issues and customer needs.
- Multitasking - Maintained multiple jobs and successfully balanced school, work, and home life.
- Consistency - Maintained high customer satisfaction.
Certification
Life insurance license
Timeline
Sales / Marketing
Charter Communications
02.2022 - Current
Claims Specialist
State Farm
01.2020 - 01.2022
Front Service clerk
Publix
01.2017 - 01.2020
Life insurance license
BS - Political Science
Claflin University
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