Summary
Overview
Work History
Education
Skills
References
Timeline
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Bettisue Burmeister

Cedar Rapids,IA

Summary

Accomplished Customer Service Representative with over a decade of experience at Nordstrom, adept in problem-solving and active listening. Excelled in complaint resolution and customer satisfaction measurement, enhancing customer experiences through professional telephone demeanor and effective communication. Demonstrated proficiency in data entry and multi-tasking, significantly contributing to team success and operational efficiency.

Overview

15
15
years of professional experience

Work History

Customer Service

Nordstrom
Cedar Rapids, IA
05.2011 - Current
  • Handle extensive volume of inbound calls.
  • Recognize and evaluate customer needs to enhance satisfaction.
  • Displayed strong verbal and written communication abilities to engage customers effectively.
  • Handle customer complaints, provide appropriate solutions or alternatives within time limits, and follow up as needed.
  • Follow communication procedures, guidelines, and policies.

Produce Associate

Hyvee Market Grill
Cedar Rapids, IA
04.2010 - 05.2011
  • Provided excellent customer service by greeting customers warmly upon arrival in the department and responding promptly to inquiries about products or services offered.
  • Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.

Education

Bachelor of Science - Biology

Northern Illinois University
Dekalb, IL

Skills

  • Proven Customer Service
  • Call center experience
  • Client Engagement
  • Customer queries
  • Team collaboration
  • Troubleshooting
  • Escalation control
  • Problem-solving abilities

References

References available upon request.

Timeline

Customer Service

Nordstrom
05.2011 - Current

Produce Associate

Hyvee Market Grill
04.2010 - 05.2011

Bachelor of Science - Biology

Northern Illinois University

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Bettisue Burmeister