Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Betty Aguilar

Houston,TX

Summary

Veteran customer service advocate and escalation specialist with in-depth knowledge of customer resolution and retention. Extensive track record in demanding sales and account managment enviroments. Excelled in and maintained customer satisfaction and contributed to company success.

Overview

18
18
years of professional experience

Work History

Customer Service & Escalations Advocate

Avangrid
Houston, TX
11.2007
  • Championed advocate in retail duty fulfillment and answered inquiries regarding products and services also payments and installment plans
  • Formulated training for new representatives
  • Spearheaded moral and team activities
  • Preformed clerical duties regard account managment

Customer Service Advocate

City of Houston ARA/311
Houston, TX
11.2025 - 01.2026
  • Communicated with customers daily, provided friendly and courteous service, and answered questions

Transaction Analyst & Quality Specialist

Funding Source International
Houston, TX
03.2008 - 11.2012
  • Responsible for implementing all business and realtionship building expecations with uniquely assigned accounta and customers
  • Supervised quality training sessionsfor customer retention

Assistant Director of Child Operations

Woodcrest Christian Childcare
Channelview, TX
04.2009 - 09.2009
  • Created and Implemented a developmentally appropriate curriculum that accommodated all learning styles
  • Maintained policy decisions in conjuction with day care board standards
  • Built stable,consistent and positive environment for children

Education

High School Diploma -

Jack Yates High School
Houston, TX
01-2000

Skills

  • Quality Analyst
  • Essential Soft Skills
  • Analytical Thinking and Problem Solving

Training

  • Boynton Chapel United Methodist Church - Houston,Tx /2001
  • CVS Pharmacy Internship Program - Houston,Tx/2005
  • Southwestern Professional Institute - Houston,Tx/2005
  • TABC Certification - Every 2 years

Timeline

Customer Service Advocate

City of Houston ARA/311
11.2025 - 01.2026

Assistant Director of Child Operations

Woodcrest Christian Childcare
04.2009 - 09.2009

Transaction Analyst & Quality Specialist

Funding Source International
03.2008 - 11.2012

Customer Service & Escalations Advocate

Avangrid
11.2007

High School Diploma -

Jack Yates High School
Betty Aguilar