Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Betty Alford

Houston,TX

Summary

Customer Service Professional experienced in delivering exceptional service through effective communication and active listening. Achieved high customer satisfaction ratings and rapid resolution of inquiries by understanding specific needs and fostering rapport. Focused on providing streamlined service and positive outcomes in customer-facing environments.

Overview

2
2
years of post-secondary education
13
13
years of professional experience

Work History

Senior Customer Service Representative

Carrier Corporation
Houston, TX
10.2013 - Current
  • Resolved complex customer issues through effective communication strategies.
  • Facilitated conflict resolution to maintain positive customer relationships.
  • Assisted customers with product inquiries and service requests.
  • Consulted with customers regarding needs and addressed concerns.
  • Collaborated with cross-functional teams to enhance customer experience.
  • Monitored customer feedback for continuous improvement opportunities.
  • Trained new staff on customer service protocols and systems.

Provided technical support for the WIFI thermostat remote access feature.

Education

Certificate Of Achievement/Technical Certificate - Business Administration

The Stratford Business Institute
Syracuse, Ny
09.1985 - 09.1987

Corcoran Senior High School
Syracuse, NY

Skills

  • Customer relationship management
  • Issue resolution
  • Technical support
  • Customer complaints

Accomplishments

  • Top senior customer service representative on positive surveys submitted by customers

References

References available upon request.

Timeline

Senior Customer Service Representative

Carrier Corporation
10.2013 - Current

Certificate Of Achievement/Technical Certificate - Business Administration

The Stratford Business Institute
09.1985 - 09.1987

Corcoran Senior High School
Betty Alford