Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Betty Apple

Spring Hill,TN

Summary

I began working in a full service restaurant in 1995 and started as a hostess and was soon promoted to sever and then soon promoted to manager. I left the Industry the year following the birth of my first child because it was a priority for my spouse and I for one of us to be the primary person caring for our child. We ended up with four children and I ran a daycare for 20 years while they were all growing up to ensure I was involved in their daily lives. Although I left the industry, I never lost the affection I have always had for hospitality and entertaining, whether I was dining at a new restaurant that had come to town or having family and friends over for great food and cocktails. I love the energy that is present when people come together to share a meal and a little time together. I have been to many wine and food tastings and have an intermediate level of knowledge of food pairing. and our family loves to cook and learn new recipes and to gather and enjoy each other's company.

My four children are all almost grown now and I'm excited to venture back into the Industry I started in when I began. I believe the experience and knowledge I have gained through interaction with parents in the childcare, pet owners from my pet concierge business as well as customers I've served through personal shopping and food delivery will prove as an asset.

Overview

29
29
years of professional experience

Work History

Pet Concierge

Applehouse Pet Concierge
06.2022 - Current

Travel to pet owners residence, feed and walk pets (usually dogs but have cared for a variety of animals)

typically three times a day, fulfill any special requests such as giving medicine, or extra playtime with pet, checking mail, bringing in packages or letting in cleaning or maintenance service people etc. Taking photos of and giving reports on the pets progress while the owners are away to ease any worries that the pet is in good hands.

Food Delivery and Personal Shopper

DoorDash
03.2020 - 01.2024
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Loaded and unloaded orders at customer's homes or locations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

Instacart Shopper

Instacart
09.2022 - 02.2023
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Consulted with customers on food selections and custom order requests.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Loaded and unloaded orders at customer's homes or locations.
  • Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
  • Checked product levels and recommended new purchases.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Upheld food safety standards by properly handling perishable items and maintaining appropriate storage conditions during delivery.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
  • Expanded knowledge of local product offerings through ongoing research and frequent communication with store personnel.
  • Safeguarded customer privacy by diligently following all company policies regarding personal information protection.
  • Contributed to a positive work culture among fellow shoppers through support, encouragement, and collaboration.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Developed strong working relationships with store employees, facilitating efficient navigation and item location.

Childcare Owner/Operator Specialist

Self
09.2004 - 08.2021
  • Developed lessons and activities to promote children's physical and emotional development.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Encouraged children's emotional and social development.
  • Implemented daily routines and activities to stimulate and engage children.
  • Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
  • Assisted in potty training and toilet hygiene.
  • Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Implemented daily routines to establish consistency, helping children transition smoothly between activities.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Developed age-appropriate activities and crafts to engage children.
  • Responded to inquiries from parents and guardians.
  • Improved language development through engaging storytelling sessions and age-appropriate book readings.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Encouraged children to develop healthy social and emotional skills.
  • Documented children's growth and development.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
  • Read stories, sang songs and facilitated creative play.

Restaurant Manager

Garcia's
01.1995 - 09.2000
  • Maximized quality assurance by completing frequent line checks.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
  • Motivated staff to perform at peak efficiency and quality.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.

Education

Bachelor of Arts - English And History

Texas A&M University
College Station, TX
12.1998

Skills

  • Safety Procedures
  • Hospitality service expertise
  • Conflict Resolution

Languages

Spanish
Limited Working

Timeline

Instacart Shopper

Instacart
09.2022 - 02.2023

Pet Concierge

Applehouse Pet Concierge
06.2022 - Current

Food Delivery and Personal Shopper

DoorDash
03.2020 - 01.2024

Childcare Owner/Operator Specialist

Self
09.2004 - 08.2021

Restaurant Manager

Garcia's
01.1995 - 09.2000

Bachelor of Arts - English And History

Texas A&M University
Betty Apple