Betty bass
Sanford
Summary
Results-driven Area Manager with a strong focus on operations management, compliance oversight, and customer service. Proven ability to enhance service delivery and optimize processes across multiple restaurant locations.
Overview
19
19
years of professional experience
Work History
Area Manager
Little Caesars Pizza
Altamonte Springs
01.2011 - Current
- :
- 1. Oversaw daily operations across multiple restaurant locations, optimizing workflow efficiency.
- 2. Developed and trained staff to elevate service quality and operational effectiveness.
- 3. Ensured compliance with health and safety regulations through diligent oversight.
- 4. Managed inventory processes to ensure accurate stock levels. and supply orders to achieve optimal stock availability.
- *
- 1. Supervised operations in multiple restaurant locations to streamline processes.
- 2. Enhanced service quality by training and developing staff members.
- 3. Maintained adherence to health and safety standards through rigorous compliance checks.
- 4. Orchestrated inventory management and supply ordering for efficient stock maintenance.
- *
- 2. Improved service delivery by focusing on staff training and development.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Managed recruitment for new staff, including interviews and training.
- Resolved conflicts between employees or customers in a professional manner.
- Conducted periodic reviews of inventory levels and product mix in stores.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Assessed staffing requirements to guarantee adequate personnel coverage. to ensure adequate coverage at all times in stores.
Assistant Manager
SUBWAY®Restaurants
Oviedo
02.2007 - 12.2010
- Supervised daily operations including scheduling shifts, assigning duties.
- Supervised daily operations to ensure smooth service delivery.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Carlisle High School
Carlisle, PA06-1989
Timeline
Area Manager
Little Caesars Pizza
01.2011 - Current
Assistant Manager
SUBWAY®Restaurants
02.2007 - 12.2010
High School Diploma -
Carlisle High School