Betty Brant
MYRTLE BEACH,SC
Summary
Dynamic operations manager with a proven track record at Gator Cleaning, LLC, excelling in staff training and development. Successfully implemented efficient scheduling systems, enhancing productivity and customer satisfaction. Adept at sales negotiation and fostering strong supplier relationships, driving brand awareness and business growth in competitive environments.
Overview
37
37
years of professional experience
Work History
Owner/Operator
Gator Cleaning, LLC
Myrtle Beach, SC
01.2008 - 01.2021
- Managed daily operations, ensuring high-quality cleaning services and customer satisfaction.
- Trained and supervised staff on cleaning techniques and safety protocols.
- Developed and implemented efficient scheduling systems to optimize workforce productivity.
- Maintained inventory of cleaning supplies, managing procurement for cost-effectiveness.
- Conducted regular quality inspections to uphold standards across all service areas.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Food & Beverage Admin
Sea Mist Resort
Myrtle Beach, SC
05.2004 - 12.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Cafeteria Manager
Scotland County Schools
Laurinburg, NC
08.1983 - 05.2000
- Oversaw daily cafeteria operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing food procurement and reducing waste.
- Developed and implemented menus catering to diverse dietary needs and preferences.
- Trained and mentored staff, fostering a collaborative team environment.
- Coordinated with vendors for timely delivery of quality food products.
- Monitored budget expenditures, maintaining financial accountability in operations.
- Enhanced customer service standards, leading to improved student satisfaction scores.
Education
No Degree - Computer Programming
Richmond Community College
Hamlet, NCNo Degree - Child Nutrition
Campbell University
Buies Creek, NCSkills
Operations management
Documentation and reporting
Hiring
Business planning
Staff training and development
Sales negotiation
Personnel management
Timeline
Owner/Operator
Gator Cleaning, LLC
01.2008 - 01.2021
Food & Beverage Admin
Sea Mist Resort
05.2004 - 12.2008
Cafeteria Manager
Scotland County Schools
08.1983 - 05.2000
No Degree - Computer Programming
Richmond Community College
No Degree - Child Nutrition
Campbell University