Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Betty Campuzano

Downey,CA

Summary

Dynamic customer service supervisor with a proven track record at Target, leading a team of 16+ to enhance guest satisfaction. Skilled in problem-solving and time management, I excel in optimizing operations and delivering exceptional service, ensuring efficient order delivery and effective promotional displays. Committed to fostering a positive customer experience. I am truly passionate about customer service and I am confident in my ability to contribute positively and make a real difference.

Overview

6
6
years of professional experience

Work History

Customer Service Supervisor

Target
Norwalk, CA
03.2021 - 05.2025

I supervise a team of 16 + employees daily, ensuring high standards in customer service and efficient drive up order delivery. I oversee scheduling, assign breaks and lunches and delegate key task to maintain smooth front end operations. I coordinate restocking of endcaps, update in store signing and promotional sales displays to align with current marketing campaigns. I also manage closing procedures, including handling cash office and securing store assets, I lead by example in providing exceptional guest service, addressing customer inquiries and resolving issues promptly.

Guest Service and Engagement

Walmart
Pico Rivera, CA
10.2019 - 06.2020

Consistently delivered excellent customer service by efficiently handling returns, assisting guest with payments and maintaining a clean and organized work area. I've always strived to provide the best possible support by actively listening and offering the most effective and helpful solution. This is also were I learned jack pallet experience as well as unloading truck deliveries. I learned a lot of valuable customer experience here and I am grateful for the knowledge.

Education

English Literature

Downey High School
Downey, CA
06-2021

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Supervisor

Target
03.2021 - 05.2025

Guest Service and Engagement

Walmart
10.2019 - 06.2020

English Literature

Downey High School
Betty Campuzano