Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Betty Cope

Auditor of CSR recorded calls
Seminole,TX

Summary

Friendly and efficient Customer Service Associate devoted to maximizing customer satisfaction with exceptional service and support. Strong people skills, excellent attention to detail and an attentive nature. Familiar with front end greeting operations and skilled at stepping in to back up employees. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Seasoned Customer Service Associate with strong communication, organizational and time management abilities. Motivated and collaborative with exceptional analytical thinking and problem solving abilities. Knowledgeable regarding sales standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Diligent Customer Associate brings top skills in customer service, data entry, and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.

Overview

28
28
years of professional experience

Work History

Internal Auditor

LiveOps Nation
Seminole, TX
06.2024 - Current
  • Monitored adherence to corporate governance standards within the organization.
  • Monitored recorded incoming provider support calls for a major medical insurance company.
  • Graded the calls according to company standards and HIPAA standards.
  • I attended two growth meetings each week. One meeting was to practice an audit, and then come together and compare your audit to others. The other meeting was an open-door meeting to ask questions about the job.
  • We used Slack to communicate with each other.

Independent Business Owner

Liveops
Seminole, TX
08.2021 - Current
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Shared detailed information regarding options to help customers make decisions.
  • Processed customer account changes with proprietary software.
  • I furnished my own, equipment: computer dual monitors, webcam, USB headphone, and All in one print, copy, scan and fax.

Hotel Reservationist

Working Solutions
Seminole, TX
02.2023 - 08.2024
  • Booked room reservations by quoting current room rates for specific travel dates and entering customer information into computer system.
  • Assisted customers by responding to questions about services, amenities and local attractions.
  • Applied discounts, noted special requests and updated reservations based on communications with customers.
  • Generated maximum revenue using upselling and cross-selling techniques.

Customer Host

Walmart
Seminole, TX
08.2007 - 08.2021
  • Offered friendly greetings and assistance to incoming customers.
  • Maintained safe and professional entry areas for positive appeal to every customer.
  • Looked in carts and bags to check merchandise against receipts.
  • Watched entering and leaving guests for suspicious behavior.
  • Listened to customer needs to identify and recommend best products and services.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Medical Records Clerk

Seminole Hospital District
Seminole, TX
11.2011 - 12.2020
  • Updated daily logs to track information movements.
  • Kept department clean, organized and professional.
  • Scanned incoming documentation.
  • Obtained information by contacting appropriate personnel or patients.
  • Purged outdated files.
  • Observed confidentiality and safeguarded all patient-related information.
  • Maintained 100% compliance with all hospital and government regulations.
  • Conceptualized and implemented new and more efficient filing system.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Pulled patient records and transferred information to appropriate parties.
  • Logged all requests for medical records into spreadsheets.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Streamlined day-to-day office processes to meet long-term goals.

Avon Distributor

Self-Employed
Tulsa, OK
08.2001 - 08.2005
  • Cross-sold additional products and services to purchasing customers.
  • Landed 350 new customer accounts through effective customer service.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Ascertained which routes would provide fastest access to customer homes.
  • Continuously surpassed sales goals, optimizing profitability.
  • Drove up to 100 miles during by-weekly deliveries using my own vehicle to deliver products.
  • Cross-sold additional products to customers depending upon merchandise needs.
  • Collected payment from customers by providing sales tickets, made change and provided receipts.
  • Identified prospective customers by using business directories and following leads from existing clients.
  • Entered customer orders in [Software] to document sales.

Mutual Fund Trader

Fidelity Investments
Dallas, TX And Manchester, NH, TX
10.1996 - 04.1999
  • Assisted customers by answering high volume of calls daily.
  • Resolved customer service issues to maintain ideal customer experiences.
  • Reviewed customer account information to provide personalized service and updated accounts with actions taken.
  • Researched answers to customer inquiries to provide accurate information.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Made outbound calls to obtain account information.
  • Upheld privacy and security requirements established by US Securities and Exchange regulatory agencies.

Education

Associate of Arts - Marketing

Wades College
Dallas
09.1979

Some College (No Degree) - Social Work

Oral Roberts University
Tulsa, OK

Skills

  • Merchandise inspections
  • Receipt review
  • Asset protection
  • Cashier experience
  • Effective customer upselling
  • Basic math
  • Processing payments
  • Stock management
  • Client relations
  • Work well independently
  • Medical recordkeeping
  • Organizational skills
  • Decision-making
  • Problem resolution
  • Relationship building
  • Data entry
  • Inventory controls
  • Inventory coordination

Languages

English
Full Professional

References

References available upon request.

Timeline

Internal Auditor

LiveOps Nation
06.2024 - Current

Hotel Reservationist

Working Solutions
02.2023 - 08.2024

Independent Business Owner

Liveops
08.2021 - Current

Medical Records Clerk

Seminole Hospital District
11.2011 - 12.2020

Customer Host

Walmart
08.2007 - 08.2021

Avon Distributor

Self-Employed
08.2001 - 08.2005

Mutual Fund Trader

Fidelity Investments
10.1996 - 04.1999

Associate of Arts - Marketing

Wades College

Some College (No Degree) - Social Work

Oral Roberts University

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Betty CopeAuditor of CSR recorded calls