Open To Work
Betty Cope
Liveops Nation
Detail-oriented internal auditor proficient in policy compliance, risk assessment, and report generation. Known for conducting thorough audits and collaborating effectively with cross-functional teams to enhance operational efficiency.
Results-driven internal auditor with proven experience in conducting daily audits and generating compliance reports. Strong communication skills and a commitment to maintaining internal audit standards ensure effective collaboration and continuous improvement across teams.
28
years of professional experience
Work History
Internal Auditor
7 Months
Liveops Nation - Seminole | 06.2024 - 01.2025
- Conducted internal audits to evaluate compliance with company policies and procedures.
- Assisted in identifying operational inefficiencies and recommending process improvements.
- Collaborated with cross-functional teams to gather data for audit evaluations.
- Supported the preparation of audit reports detailing findings and recommendations.
- Maintained documentation for audit processes in accordance with regulatory standards.
- Engaged in continuous learning to stay updated on auditing standards and best practices.
- Produced audit reports.
Independent Business Owner
3 Years 5 Months
LiveOps Nation - Seminole, TX | 08.2021 - 01.2025
- Managed call interactions to ensure clarity and focus. quickly worked through scripts to address needs and problems.
- Reviewed customer account information to determine current issues and potential solutions.
- Answered, screened, and processed a high volume of calls daily with a call management system and web-based communications.
- Shared detailed information regarding options to help customers make informed decisions.
- Processed customer account changes with proprietary software.
- Furnished my own equipment: working from home, computer with dual monitors, webcam, USB headphones, all-in-one print, copy, scan, and fax.
- Managed customer relationships, ensuring high satisfaction and retention rates.
- Established quality assurance protocols to maintain high service standards consistently.
- Established strong customer relationships through excellent communication and attentive service.
Hotel Reservationist
1 Year 6 Months
Working Solutions - Dallas, TX | 02.2023 - 08.2024
- Administered hotel booking processes via Sabre and other platforms, maintaining high standards of accuracy and efficiency in operations.
- Optimized departmental communication processes to effectively manage guest inquiries and elevate customer satisfaction levels.
- Streamlined complex booking processes by implementing best practices to enhance operational efficiency.
- Engaged with incoming customers through friendly greetings and proactive assistance to enhance service quality.
- Oversaw up-keep of entry areas, prioritizing safety and professionalism to foster positive customer interactions.
- Examined customer purchases in carts and bags, cross-referencing with receipts for consistency.
- Assessed guest interactions during entry and exit to detect potential security threats.
- Analyzed customer feedback to suggest the most suitable products and services for enhanced satisfaction.
- Assisted customers in navigating store offerings, optimizing merchandise selection, and finalizing purchases efficiently.
- Facilitated meaningful conversations with customers to effectively uncover and understand their needs and requirements.
Customer Host
14 Years
Walmart/Seminole TX - Seminole, TX | 08.2007 - 08.2021
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Ensured compliance with store policies and procedures, enhancing overall operational effectiveness.
- Collaborated with team members to maintain a clean and organized shopping environment.
- Offered friendly greetings and assistance to incoming customers.
- Watched entering and leaving guests for suspicious behavior.
- Looked in carts and bags to check merchandise against receipts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Medical Records Clerk
9 Years 1 Month
Seminole Hospital District - Seminole, TX | 11.2011 - 12.2020
- Managed patient records with precision, ensuring compliance with healthcare regulations and policies.
- Updated daily logs to track information movements.
- Scanned incoming documentation.
- Observed confidentiality and safeguarded all patient-related information.
- Pulled patient records and transferred information to appropriate parties.
- Logged all requests for medical records into spreadsheets.
- Verified record copies before handing each over to check for and remove unnecessary details.
Avon Distributor
4 Years
Indepentent Avon Distribultor - Tulsa, OK | 08.2001 - 08.2005
- Developed and maintained strong customer relationships to drive sales growth.
- Trained new distributors on best practices for sales techniques and customer engagement.
- Coordinated product deliveries, optimizing route efficiency and reducing lead times.
- Managed inventory levels to ensure timely product availability for customers.
- Landed 350 new customer accounts through effective customer service.
- Increased repeat business using great customer service, problem-solving, and conflict resolution skills.
- Maintained a positive attitude and diplomacy when dealing with customers and other team members.
- Assessed which routes would provide the fastest access to customer homes.
- Continuously surpassed sales goals, optimizing profitability.
- Collected payment from customers by providing sales tickets, making change, and providing receipts.
- Entered customer orders into web-based system to document sales.
Account Trader, Mutual Fund Operations
2 Years 6 Months
Fidelity Investments - Boston, MA | 10.1996 - 04.1999
- Executed daily trading operations to ensure accurate and timely transactions for mutual fund clients.
- Resolved customer service issues to maintain ideal customer experiences.
- Reviewed customer account information to provide personalized service and updated accounts with actions taken.
- Researched answers to customer inquiries to provide accurate information.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Upheld privacy and security requirements established by US Securities and Exchange regulatory agencies.
Education
No Degree - Social Work
Oral Roberts University - Tulsa, OK
- Honor Roll 2000
- Dean's List 2001
- Volunteered at the women's shelter. Helped with group meetings.
Associate of Arts - Fashion Marketing
Wade's College - Dallas, TX
- Extracurricular Activities: Taking temp jobs at the World Trade Center within the fashion industry.
Skills
Policy compliance
Internal audit standards
Daily audits
Audit support
Compliance reporting
Report generation
Daily reporting
Report writing
Timeline
Internal Auditor
Liveops Nation
06.2024 - 01.2025Read more
Hotel Reservationist
Working Solutions
02.2023 - 08.2024Read more
Independent Business Owner
LiveOps Nation
08.2021 - 01.2025Read more
Medical Records Clerk
Seminole Hospital District
11.2011 - 12.2020Read more
Customer Host
Walmart/Seminole TX
08.2007 - 08.2021Read more
Avon Distributor
Indepentent Avon Distribultor
08.2001 - 08.2005Read more
Account Trader, Mutual Fund Operations
Fidelity Investments
10.1996 - 04.1999Read more
Oral Roberts University - No Degree, Social Work
Read more
Wade's College - Associate of Arts, Fashion Marketing
Read more