Summary
Overview
Work History
Education
Skills
Timeline
Generic

Betty Couch

Houston,TX

Summary

I am passionate about providing excellent client services and administrative assistance.

Overview

16
16
years of professional experience

Work History

Customer Service Associate

CenterPoint Energy
10.2022 - Current
  • Provided assistance to clients
  • Answered phone and assisted clients with changes
  • Created customer appointments
  • Maintained up-to-date knowledge of customer accounts
  • Explained products and benefits
  • Handled 80-100 calls per day

Customer Service Representative

Formualte.co
10.2020 - 08.2022
  • Answer all incoming customer emails, troubleshoot shipping errors, process payments and refunds, coordinate subscriptions and shipping issues, and provide exceptional customer service
  • Performed data entry for customer information, shipments and orders
  • Managed client records
  • Performed customer service surveys
  • Assisted customers with warm and professional attitude
  • Answered general questions
  • Resolved customer information and complaints
  • Handled online orders and credit card transactions
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Service Cashier/Receptionist

Ron Carter League City
07.2018 - 10.2020
  • Check out all parts and service customers, balance service tills and tickets, answer phones, take messages, and transfer calls, check out and maintain loaner vehicles, take extended warranty payments, file service tickets, organize and keep track of service keys
  • Background in CDK.

Kitchen Manager

Freebirds World Burrito
09.2015 - 08.2018
  • Prepare and execute all recipes, run and maintain a professional kitchen, manage staff, inventory, providing exceptional guest service, prepare and take store deposits and change order, maintain food and safety standards.

TESTING EXAMINER COLLEGE OF THE MAINLAND
05.2015 - 04.2017
  • Administer exams, observe students and testers, maintain a secure testing facility, filing, explaining test results, checking testers in, going over testing procedures, making sure testing rules and protocols are being followed.

ADMINISTRATIVE ASSISTANT

OF THE MAINLAND
06.2014 - 05.2015
  • Answering student and parent questions, answering multi line phones, transferring students to the proper department, to be knowledgeable on testing services, maintain stellar customer service, check students in to specific departments.

SHIFT MANAGER

FREEBIRDS WORLD BURRITO
11.2011 - 04.2013
  • Provide excellent customer service, create deployment rosters every day, direct and supervise employees, enforce safety and health codes, hire, train and evaluate employees, keep accurate records, prepare store deposits, order store supplies, communicate with corporate management.

SHIFT MANAGER

STARBUCKS COFFEE CO
08.2007 - 07.2011
  • Provide excellent customer service, create deployment rosters every day, direct and supervise employees, enforce safety and health codes, hire, train and evaluate employees, keep accurate records, prepare store deposits, order store supplies, communicate with corporate management.

Education

GED -

South Houston High School
South Houston, TX
2001

Skills

  • Filing and scanning
  • Human Resources
  • Shift Management
  • Employee Orientation
  • Customer focus & orientation
  • Knowledge of various Microsoft Word features, functions, and techniques
  • Scheduling
  • Cross-referencing agendas and itineraries to avoid scheduling conflicts
  • Data Entry
  • Multi-Line Telephone Operation
  • Shipping procedures understanding

Timeline

Customer Service Associate

CenterPoint Energy
10.2022 - Current

Customer Service Representative

Formualte.co
10.2020 - 08.2022

Service Cashier/Receptionist

Ron Carter League City
07.2018 - 10.2020

Kitchen Manager

Freebirds World Burrito
09.2015 - 08.2018

TESTING EXAMINER COLLEGE OF THE MAINLAND
05.2015 - 04.2017

ADMINISTRATIVE ASSISTANT

OF THE MAINLAND
06.2014 - 05.2015

SHIFT MANAGER

FREEBIRDS WORLD BURRITO
11.2011 - 04.2013

SHIFT MANAGER

STARBUCKS COFFEE CO
08.2007 - 07.2011

GED -

South Houston High School

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Betty Couch