Betty Cowart
Glenwood,AR
Summary
I have excellent people skills.
Overview
14
14
years of professional experience
Work History
CNA
Mount Ida nursing home
Mount Ida, AR
01.2007 - 07.2015
- Supplied, collected and emptied patient bedpans on frequent basis.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Transported residents within the facility as needed.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Answered signal lights, bells or intercom systems to determine resident needs.
Head Teller
First National Bank
Glenwood, AR
09.2001 - 07.2007
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
- Ensured proper handling of cash drawer limits according to bank policy.
- Assisted customers in setting up online banking accounts for secure access to their funds.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Identified transaction errors when debits and credits did not balance.
- Transmitted orders to supply cash to meet daily needs.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Reconciled daily transactions with the general ledger system using specialized software programs.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Welcomed customers and offered pleasant service during entire transaction.
- Completed monthly audits and managed overdraft reports.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Provided customer service by responding to inquiries and resolving complaints.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Reduced errors by double checking transactions.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Prepared official checks for customer and internal bank needs.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Verified cash withdrawals and deposits.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Reported daily averages and shortages to operations department.
- Resolved problems or discrepancies concerning customers' accounts.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Maintained confidentiality of customer accounts by adhering to security procedures.
- Identified customer needs and provided appropriate banking services.
- Balanced daily transactions to ensure accuracy of account information.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
Education
Associate of Applied Science - Medical Coding
National Park College
Hot Springs, AR05-2022
Cna Liscense -
Petra
Hot Springs, AR02-2007
Skills
- Maintaining Confidentiality
- Vital Signs Monitoring
- Compassion and Empathy
- Compassionate Communication
- Electronic Charting
- Care Plan Implementation
- Medical Records Management
- EHR Management
- Understands Medical Procedures
Timeline
CNA
Mount Ida nursing home
01.2007 - 07.2015
Head Teller
First National Bank
09.2001 - 07.2007
Associate of Applied Science - Medical Coding
National Park College
Cna Liscense -
Petra