Betty Cruz
WINTER PARK, FL,FL
Summary
Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols.
Offering 19 years of carrier experience on high-volume routes. Experienced Mail Carrier with over 19 years of experience in USPS. Excellent reputation for resolving problems and improving customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Roual Mail Carrier
United States Postal Service, USPS
Oviedo, FL
11.2002 - Current
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail to residences and businesses, delivering to approximately 710 customers per shift.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Helped customers by carrying oversized parcels inside residences.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Damage and Defected Manager
BJ Wholesale Club
Orlando, FL
09.1997 - 11.2002
- Checked quality of all work to maintain customer satisfaction.
- Worked with customers and insurance companies to obtain payments.
- Maintained safety of all personnel through hands-on management.
- Analyzed account information to improve and optimize customer relations, resulting in [Result].
Education
No Degree - Computarized Bookkeeping
Orlando Vo Tech
Orlando, FLMorris High School
05.1980
Skills
- Payment Transactions
- Progress Tracking
- Reading Comprehension
- Carrier Negotiations
- Customer Satisfaction
- Critical Thinking
- Customer Needs Assessments
- Device Scanning
- Clerical Support
- Daily Vehicle Inspections
- Office Cleaning
- Credit Card Payments
- Customer Experience
- Public Service
- Safety Meetings
- Hazardous Materials
- Process Management
- Pallet Jacks
- Safety Inspections
- Administrative Support
- Microsoft Word
- Residential Understanding
Languages
Spanish
Native or Bilingual
Timeline
Roual Mail Carrier
United States Postal Service, USPS
11.2002 - Current
Damage and Defected Manager
BJ Wholesale Club
09.1997 - 11.2002
No Degree - Computarized Bookkeeping
Orlando Vo Tech
Morris High School
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