Betty Davis
Mesa,AZ
Summary
I am an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. I respond quickly with acumen in high pressure, high stress situations. I conduct business professionally and with minimal guidance. I work well independently however, I also enjoy being part of a team. I am proficient with a variety of software and database research tools. My former careers have focused on the medical and banking industries so I am well versed in working with confidential communications when dealing with customers and business entities. I am a Paralegal student at Phoenix College and as such have had the opportunity to become familiar with the Az Rules of Civil Procedure, legal terminology, Westlaw and other proprietary database research tools, as well as forms and motions used before, during, and after trial.
Overview
19
19
years of professional experience
Work History
Instructor Computer Technology
Recovery Innovations International
Phoenix, AZ
12.2012 - 05.2014
- Developed evaluation metrics designed to tailor technology classes in preparation of workforce reentry within a multicultural, mental health recovery organization.
- Updated all educational materials to those requiring increased student participation in small groups or preparing and leading class lectures.
- Included concentration on best practices and pitfalls in the workplace.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Computer Lab Assistant
Rio Salado Community College
Tempe, AZ
09.2008 - 11.2012
- Provided instruction to lab users on proper use of all equipment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Supported Maricopa Community College District students, faculty, and staff in using application software such as various Microsoft Office Suites, Outlook, Adobe, and MCCD specific class applications.
- Supported resolution of remote communications problems from deployed soldiers.
- Specialized in working with Deaf/Hard of hearing and non-traditional students.
Owner/Operator
Serving Online Seniors
Mesa, AZ
09.2002 - 05.2008
- Spoke with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Prepared annual budgets with controls to prevent overages.
- Trained and motivated employees to perform daily business functions.
- Developed business plan, processes and procedures to provide superior computer support to our customers.
- Assessed income and expenses and adapted plans to improve profit levels.
VP Business Unit Support N Cal, NY
Union Bank Of California
San Francisco, CA
06.1995 - 12.2001
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Researched, evaluated, and implemented policies to ensure adherence to federal, state, and international laws and requirements of connectivity between financial institutions.
- Based on prior history of the terrorist bombing of the World Trade Center was proactive in securing and maintaining disaster plans in case of reoccurrence. Off site operations were secured, equipment, communications, drills, and plans were updated bi-yearly resulting in UBOC being one of only three New York based financial institutions to successfully transmit required daily FDIC transactions by 3:00 pm deadline on 9/11/2001.
- Established performance goals for department and provided methods for reaching milestones.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Clarified roles, responsibilities and expectations of staff.
- Streamlined operations to maximize business efficiency and profits.
- Provided Project Management and Business Unit liaison support for projects involving projects of sensitive or international nature.
Education
Associate of Arts - Paralegal Studies
Maricopa Community Colleges - Phoenix College
Phoenix, AZ07.2026
Associate of Arts - General Studies
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ12.2024
Skills
- Public speaking
- Environmental rapport-building
- Analytical decision-making
- Online database research and independent investigation
- Expert level Microsoft Office, technology troubleshooting / resolution
- Professional documentation, business writing, correspondence, and calendaring
- Commitment to confidentially and expediency
- Know when to ask for input and help
- Trained empathic listener
Timeline
Instructor Computer Technology
Recovery Innovations International
12.2012 - 05.2014
Computer Lab Assistant
Rio Salado Community College
09.2008 - 11.2012
Owner/Operator
Serving Online Seniors
09.2002 - 05.2008
VP Business Unit Support N Cal, NY
Union Bank Of California
06.1995 - 12.2001
Associate of Arts - Paralegal Studies
Maricopa Community Colleges - Phoenix College
Associate of Arts - General Studies
Maricopa Community Colleges - Rio Salado Community College
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