Betty DeSimone
Houston,TX
Summary
Welcome Customer Service adept at greeting customers, counting money, collecting payment and handling Customer complaints, ensuring each customer receives best outstanding service, keeping accurate drawer and building positive customer relationship, Excellent sales, services and time management abilities.
Support professional offering substantial expertise in administrative support and customer service. Known for strong focus on team collaboration and achieving results. Flexibly adapts to changing needs and ensures reliability and efficiency. Exhibits excellent communication and organizational skills sought by employers.
Overview
11
11
years of professional experience
Work History
Special Education Support Assistant
Klein ISD
01.2016 - 10.2024
- Provide assistance to the teacher
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
- Wrote and published memos, notes and other written correspondence, promoting professional in-office communication for employees.
- Monitored office supplies and re-ordered, working with senior staff to keep desired supplies in stock for seamless office functionality.
- Contributed to improvements in customer retention rates through exceptional service quality and relationship-building efforts.
- Assisted coworkers and staff members with special tasks on daily basis.
- Monitor student in groups
- Also operate equipment utilize in instruction
- Assist in preparation instructional materials
- Maintain accurate and complete records as assigned
- Work with bilingual students
- Take attendance, do inter-mail, check parents in the security system, also answer phone transfer them to the correct people
- Computer skills
- Assisted in the development of training materials and resources for the support team to enhance overall performance levels.
Preschool Teacher
Susan Wesley Preschool
01.2014 - 01.2015
- Develop and Instruct age-appropriate lesson plans that encourage physical, emotional, social, academic growth
- Maintain individual student folders including skills, labeled work samples and reports on areas that improvement
- Interact extensively with parents
- Showcase children’s work
- Setup learning work centers, including technological resources for hand on learning experience
- Talk to the parents
Education
Lone Star College-Tomball
Tomball, TX01.1997
High School -
Klein High School
Spring, TX01.1995
Skills
- Classroom Management
- Teacher Parent Conference
- Organization and time management
- Training and Development
- Team Building
- Accurate money handling
- Instructional Best-Practices
- Strong organization
- Professionalism and etiquette
- Resourcefulness and initiative
- Calendar management
References
- Kerrie Adam, 281-433-5746
- Tanya Vaz, 832-475-0986
- Lisa Gizzio, 610-529-1892
Hobbies and Interests
- Make crafts
- Spending time with family
- Growing plants
Training
- Positive Discipline Training
- Time Management and Organization
- Windows
Languages
Spanish
Timeline
Special Education Support Assistant
Klein ISD
01.2016 - 10.2024
Preschool Teacher
Susan Wesley Preschool
01.2014 - 01.2015
High School -
Klein High School
Lone Star College-Tomball
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