BETTY EDMUN
Dallas
Summary
Dynamic Front Office Lead at Texas Health Physicians Group with exceptional customer service and problem-solving skills. Enhanced client retention through effective communication and meticulous attention to detail. Proficient in Epic for insurance verification and appointment scheduling, consistently improving guest satisfaction and operational efficiency. Recognized for fostering a welcoming environment and addressing concerns promptly.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Texas Health Physicians Group
09.2024 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed all tasks in compliance with company policies and procedures.
- Add generated referrals in Epic
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Receptionist
Palm Primary Care
03.2024 - 09.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Front Office Lead
Texas Health Physicians Group
09.2009 - 04.2024
- Answered multiple phone calls per day
- Verified patients insurance thru Epic
- Improved employee and client retention rates through active communication and problem-solving efforts
- Assessed special reports, summarizing information and identifying trends to guide decision making
- Checked out patients after office visit and scheduled follow up appointments
- Collect patient and client documents and information upon referral.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
Education
GED -
H Grady Spruce High School
Dallas, TexasBusiness Management
Eastfield Community College
Mesquite, Texas01-2010
Medical Assistant
Platt
06-2009
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Work prioritization
- Multitasking and organization
- Proficient in [software]
- Effective planning
- Multi-line telephone systems
Timeline
Front Desk Receptionist
Texas Health Physicians Group
09.2024 - Current
Receptionist
Palm Primary Care
03.2024 - 09.2024
Front Office Lead
Texas Health Physicians Group
09.2009 - 04.2024
GED -
H Grady Spruce High School
Business Management
Eastfield Community College
Medical Assistant
Platt
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