Summary
Overview
Work History
Education
Skills
MY HOBBIES INCLUDE:
Timeline
AssistantManager

BETTY EVANS

Fayetteville,NC

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

ASSISTANT MANAGER

Speedway Gas Station
08.2022 - 05.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

RECEPTIONIST/CUSTOMER SERVICE

BRYAN HONDA
07.2015 - 07.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Cross-trained and provided backup support for organizational leadership.
  • Remitted and paid all warranty contracts to include cancellation of said products and refund of monies once cancellation was completed.

Education

High School Diploma -

Irmo High School
Columbia, SC
06.1982

Skills

  • Customer Service
  • Cost Control
  • Coordinate Events
  • Customer Relationship Management
  • Supply Chain Management
  • Time Management
  • Customer Relations
  • Order Supplies
  • Greet Guests
  • Product and Service Knowledge
  • Money Handling
  • Sell Products
  • Customer Service and Satisfaction
  • Shift Coverage
  • Managing Multiple Priorities
  • Merchandising

MY HOBBIES INCLUDE:

FAMILY

COOKING

GARDENING

MOTOR CYCLE TRIPS

I LOVE TRAVEL AND MAKING NEW FRIENDS A LONG THE WAY

Timeline

ASSISTANT MANAGER

Speedway Gas Station
08.2022 - 05.2023

RECEPTIONIST/CUSTOMER SERVICE

BRYAN HONDA
07.2015 - 07.2022

High School Diploma -

Irmo High School

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BETTY EVANS