BETTY FINLAYSON
Charlotte,NC
Summary
Accomplished Benefits Specialist with a proven track record at American Queen Voyages, enhancing benefits administration and employee satisfaction through effective communication and streamlined processes. Expert in HRIS systems and adept at relationship building, significantly improved operational efficiency and reduced errors, demonstrating a commitment to excellence and team development.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Benefits Specialist /Front Office Administrator
American Queen Voyages
10.2014 - 02.2024
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
- Streamlined benefits administration processes for improved efficiency and reduced errors.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
- Conducted annual open enrollment sessions to ensure employees were well-informed about their options and plan changes.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Reduced paperwork backlog by digitizing records and maintaining an organized electronic filing system.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
- Assisted in the onboarding process for new employees, providing comprehensive training and guidance as needed.
- Completed bi-weekly payroll for [Number] employees.
Operation Support Specialist
Cox Communications
06.1996 - 08.2013
- Provided guidance and mentorship to junior staff members, fostering a supportive work environment conducive to professional growth.
- Developed comprehensive documentation for operational processes, leading to increased transparency and understanding among team members.
- Maintained a safe and clean working environment by adhering to company policies and industry regulations, resulting in fewer accidents and a more pleasant workspace.
- Identified areas for improvement in current processes, proposing innovative solutions that led to cost savings and increased efficiency.
Education
No Degree - Business Administration
Hampton University
Hampton, VA05.2005
Skills
- New employee enrollment
- Verbal and written communication
- Healthcare Benefits
- Benefits Explanation
- Relationship Building
- HRIS Systems
- Benefits Administration
- Documentation And Reporting
Accomplishments
2019: American Queen Spotlight Employee- A essential factor in crafting a personalized and professional guest experience was highlighted in company brochures and social media platforms.
2018: Awarded American Queen Streamboat Company- Outstanding Recognition, in Safety, Teamwork, and Integrity.
Certification
Human Resources Management Certifications- Central Piedmont Community College - 2024
Notary Public Certification- Central Piedmont Community College 2023
Business Administration- Certificates in Micosoft Office Suite - Thomas Nelson Community College - 2015
Timeline
Benefits Specialist /Front Office Administrator
American Queen Voyages
10.2014 - 02.2024
Operation Support Specialist
Cox Communications
06.1996 - 08.2013
No Degree - Business Administration
Hampton University
Human Resources Management Certifications- Central Piedmont Community College - 2024
Notary Public Certification- Central Piedmont Community College 2023
Business Administration- Certificates in Micosoft Office Suite - Thomas Nelson Community College - 2015
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