Betty Garcia
Montebello,CA
Summary
Versatile professional with expertise in customer service, operations management, and team leadership. Successfully builds rapport with clients and families while adapting strategies to meet individual needs in challenging situations. Strong background in cash handling and administrative support, ensuring accuracy and confidentiality.
Overview
13
13
years of professional experience
Work History
Behavior Interventionist
INTERCARE THERAPY
Los Angeles, CA
11.2018 - 06.2025
- Established trusting relationships with clients and families, delivering individualized support tailored to diverse environments.
- Collaborated with families and multidisciplinary teams to address concerns, resolve challenges, and advance client goals.
- Adapted communication and problem-solving strategies to meet individual needs and respond effectively to challenging situations.
- Documented client progress and services meticulously, ensuring accurate and comprehensive records for ongoing support.
- Worked independently while consistently following established procedures, maintaining confidentiality, and meeting service expectations.
Program Director
YMCA CAMP WHITTLE
Fawnskin, CA
05.2018 - 11.2018
- Supervised and supported a team of approximately 50 employees, providing training, guidance, and performance support.
- Coordinated guest groups and addressed concerns and emergencies, delivering professional customer service to enhance guest experience.
- Managed administrative tasks to support seamless program operations and enhance overall participant satisfaction.
- Directed daily operations for summer resident programs, ensuring safety and organization while fostering a positive environment for guests and staff.
Supervisor
CINÉPOLIS USA
Pico Rivera, CA
07.2012 - 05.2018
- Coordinated daily floor operations and shift rotations, optimizing service delivery and ensuring adequate staffing levels.
- Trained, onboarded, and mentored employees on customer service, operational procedures, and company expectations.
- Managed daily cash operations, ensuring accurate preparation and balancing of register banks and adherence to cash-handling procedures.
- Provided high-volume customer service in a fast-paced environment, resolving customer questions and concerns professionally and efficiently.
- Supported accurate processing of high-volume transactions while maintaining attention to detail and accountability.
- Responded to customer complaints and operational issues, using sound judgment to resolve concerns and maintain positive customer relationships.
- Assisted management with daily operational and administrative tasks, contributing to smooth operational flow.
Teacher
ANNUBANNAO PONUNIYON SCHOOL
Ngao, Thailand
10.2016 - 05.2017
- Developed and implemented an English curriculum that increased student engagement and strengthened communication skills.
- Facilitated engaging classroom discussions to enhance student participation and understanding.
- Managed classrooms of up to 38 students, adapting communication and instruction to meet diverse English proficiency levels and enhance learning outcomes.
- Developed lesson plans aligned with curriculum standards and student needs.
- Implemented assessment strategies to evaluate student progress and comprehension.
Education
Bachelor of Arts - Family and Consumer Sciences, Concentration: Child Development & Family Life
California State University, Long Beach
Long Beach, CA12-2015
Skills
- Customer Service
- Relationship Building
- Cash Handling
- Transaction Accuracy
- Conflict Resolution
- Operations Support
- Administrative Support
- Team Leadership
- Training
- Problem Solving
- Microsoft Office Suite
- Bilingual: English & Spanish
Timeline
Behavior Interventionist
INTERCARE THERAPY
11.2018 - 06.2025
Program Director
YMCA CAMP WHITTLE
05.2018 - 11.2018
Teacher
ANNUBANNAO PONUNIYON SCHOOL
10.2016 - 05.2017
Supervisor
CINÉPOLIS USA
07.2012 - 05.2018
Bachelor of Arts - Family and Consumer Sciences, Concentration: Child Development & Family Life
California State University, Long Beach