Summary
Overview
Work History
Education
Skills
Timeline
Generic

Betty Gee

Houston

Summary

Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.

Overview

15
15
years of professional experience

Work History

Office Manager

KC Portfolio Capital
10.2019 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.

Office Manager

SQL Property Management
04.2016 - 10.2019
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Customer Service Representative

Memorial Hermann
01.2011 - 06.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Assistant Store Manager

Kirkland's Home
10.2016 - 04.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Assisted in recruiting, hiring and training of team members.

Education

Bachelor of Science - Business Adminstration

University of Phoenix
Houston, TX

Skills

  • Office management
  • Organizational skills
  • Clear oral/written communication
  • Administrative support
  • Clerical support
  • Scheduling
  • Employee supervision
  • Staff hiring
  • Employee training
  • Training and coaching
  • Documentation and control
  • Team supervision
  • Report preparation
  • Business administration
  • Meeting planning
  • Compliance monitoring
  • Information protection
  • Strategic planning
  • Budgetary planning
  • Customer service
  • Data entry
  • Office administration

Timeline

Office Manager

KC Portfolio Capital
10.2019 - Current

Assistant Store Manager

Kirkland's Home
10.2016 - 04.2018

Office Manager

SQL Property Management
04.2016 - 10.2019

Customer Service Representative

Memorial Hermann
01.2011 - 06.2018

Bachelor of Science - Business Adminstration

University of Phoenix

Similar Profiles

  • Mohammad Ishfar Raeed

    Mohammad Ishfar RaeedMohammad Ishfar Raeed

    Senior Executive, Marketing at Capital Asset Portfolio Management and Company Ltd (CAPM)Senior Executive, Marketing at Capital Asset Portfolio Management and Company Ltd (CAPM)

  • Abby Arnold

    Abby ArnoldAbby Arnold

    Chief Strategy Officer at Revascent (Performant Capital Portfolio Company)Chief Strategy Officer at Revascent (Performant Capital Portfolio Company)

  • Melinda Clark

    Melinda ClarkMelinda Clark

    Senior Vice President of Digital Strategy at Optimal (a portfolio company of ORIX Capital Partners)Senior Vice President of Digital Strategy at Optimal (a portfolio company of ORIX Capital Partners)

  • Jennifer Pickard

    Jennifer PickardJennifer Pickard

    Purchasing and Operations Coordinator at Grace InstrumentPurchasing and Operations Coordinator at Grace Instrument

  • Anish Raghavan

    Anish RaghavanAnish Raghavan

    Marketing Intern at TULU ltdMarketing Intern at TULU ltd

CREATE PROFILE