Betty Glidewell
Lakeland,FL
Summary
Dynamic insurance professional with a proven track record at American Family Insurance, excelling in client relations and policy management. Skilled in risk mitigation and customer service, I foster trust and loyalty, ensuring high client retention. Adept at new client acquisition and upselling, I deliver tailored insurance solutions that meet diverse client needs.
Overview
16
16
years of professional experience
Work History
Insurance Agent/owner
American Family Insurance
02.1998 - 06.2014
- Fostered enduring client rapport by maintaining consistent interaction and delivering outstanding service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Education
12 - Business
Sullivan High School
Sullivan, MO05.1968
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Auto insurance
- Client needs analysis
- Client retention
- Account management
- New client acquisition
- Life insurance
- Policy writing
- Upselling
- Negotiation
- CRM software
- Health insurance
- Policy renewals
- Client account management
- Property insurance
- Marketing management
- Regulatory compliance
- Risk mitigation
- Email marketing
- Industry regulations
- Leads prospecting
- Operations management
- Business planning
- Claims reporting systems
- Lead development
- Marketing strategies
- Asset protection expertise
Accomplishments
I built my American Family Insurance Agency from scratch.
Was awarded the JD Powers award for excellence.
Received awards for agent of the month and made the millionaire club.
Additional Information
My beginning with the insurance field was with State Farm insurance in St.Louis. I was the office manager for two District Managers along with helping 40 agents.
I wanted to be an agent and with State Farm insurance would have had y relocate my family to Madison WI, corporate office for 3years. Because of this I chose to work with American Family Insurance until my retirement.
Timeline
Insurance Agent/owner
American Family Insurance
02.1998 - 06.2014
12 - Business
Sullivan High School
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