Betty Gray
Charleston,WV
Summary
Experienced caregiver and service leader with home care cashier supervision and bank operations background. Deliver safe, confidential care while maintaining smooth daily operations. Known for clear communication, collaboration, and problem solving in service settings.
Overview
15
15
years of professional experience
Work History
Home Healthcare Specialist
Rescare
Beckley, West Virginia
01.2015 - 07.2025
- Monitored vital signs, weight, and other indicators of patient health status.
- Delivered emotional support to patients navigating challenging diagnoses, helping them cope with long-term conditions.
- Addressed client concerns with empathetic support and clear guidance to foster trust and comfort.
- Coordinated appointments, transportation, and daily routines to enhance client well-being and independence.
- Responded quickly in emergency situations while remaining calm under pressure.
- Maintained cleanliness of living spaces, safe, and aligned with home care standards.
- Observed client health and shared updates with care teams.
Cashier Team Lead
Sams Club
Beckley, West Virginia
01.2015 - 03.2025
- Facilitated front-end cashier operations at Sam's Club, ensuring efficient register performance and customer satisfaction.
- Developed training programs for associates on POS procedures, membership checks, and payment handling to enhance service quality.
- Applied company policies, safety standards, and loss prevention practices.
- Worked with managers on register readiness, lane flow, and service issues.
- Built strong working relationships with team members to support collaboration.
- Analyzed cashier performance to identify strengths and areas for improvement in customer service, payment processing, and merchandising strategies.
Bank Teller
Whiteville State Bank
Whitesville, West Virginia
04.2010 - 12.2014
- Processed customer check transactions efficiently, verified identification, and checked account balances to uphold compliance with bank policy.
- Verified customer identification and followed bank security procedures.
- Resolved account questions and explained banking services to enhance customer understanding and satisfaction.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Maintained confidential records and safeguarded customer information.
- Maintained confidentiality of bank records, transactions and customer information.
- Supported branch operations by assisting team members during peak periods to ensure smooth service delivery.
Education
Some College (No Degree) - General Studies
Southern New Hampshire University
ManchesterSkills
- Vital signs monitoring
- Patient assessment
- Direct patient support
- Care coordination
- Emergency response
- Home care standards
- Care plan follow-through
- Fall prevention strategies
- Nutritional support
- Client support
- Effective communication
- Team collaboration
- Quality program protocols
- Compassionate caregiving
Timeline
Home Healthcare Specialist
Rescare
01.2015 - 07.2025
Cashier Team Lead
Sams Club
01.2015 - 03.2025
Bank Teller
Whiteville State Bank
04.2010 - 12.2014
Some College (No Degree) - General Studies
Southern New Hampshire University