Summary
Overview
Work History
Education
Skills
Timeline

Betty Grissom

Indianapolis,IN

Summary

Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude, and a willingness to take on added responsibilities to meet team goals.

Overview

42
42
years of professional experience

Work History

Revenue Recovery Supervisor

UPS
12.2017 - Current
  • Complied with established internal controls and policies.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Checked payroll, commissions and other accounting disbursements for accuracy and compliance.
  • Recruited, interviewed, hired and trained over 50 employees and implemented mentoring program to promote positive feedback and engagement.
  • Supported hub management with special projects and additional job duties.

Direct Care Professional

Help At Home
07.2015 - Current
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Administered medication as directed by physician.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supervised daily activities and provided assistance to staff.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
  • Evaluated client progress toward established annual and quarterly goals.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.

Human Resources Specialist

OHL Logistics
07.2013 - 10.2013
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Oversaw and managed hiring process and assisted human resources.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Conserved time and improved workflows by handling special projects and emergency solutions.

Project Coordinator

Indiana Secretary Of State
01.2012 - 03.2013
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Gathered requirements for ongoing projects and organized details for management use.
  • Coordinated presentations for customers and project members to detail project scope, progress and results.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
  • Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Counseled departmental leaders to determine issues and deliver solutions to individualized problems and concerns.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

Program Manager

Department Of Mental Health & Addiction Services
09.2010 - 01.2012


  • Interacted with customers and clients to identify business needs and requirements.
  • Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Created and presented data using MS Excel spreadsheets and other MS Office tools.
  • Resolved problems and provided solutions to customers by communicating requirements to subordinates.
  • Devised tools and benchmarks to improve team performance and monitor production.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Identified system needs and designed processes to support business requirements.

Contract Specialist

Department Of Children's Services
03.2008 - 09.2010
  • Provided exceptional customer service to diverse clientele even in high-stress environments.
  • Reviewed contract plans and project specifics for thorough understanding.
  • Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.
  • Implemented all critical information into agency's database and maintained confidentiality to keep information secure.
  • Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
  • Assisted in expansion efforts by positioning contracts and executing paperwork as quickly as possible.
  • Led contract writing system upgrades achieving beneficial contract terms.
  • Tracked resolution status on critical contracts and issues for program management staff.
  • Negotiated with bidders to achieve fair, reasonable and positive outcomes.
  • Analyzed parameters of joint ventures and created contract framework.
  • Assisted in resolution of vendor issues for central region by working proactively with market contacts.
  • Liaised with outside organizations and financial management analysts to negotiate contract details.
  • Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.

Program Coordinator

Indiana Department Of Environmental Management
11.2006 - 02.2008
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Prepared monthly reports for upper management and validated sample results.
  • Gathered and organized printed materials required for program participation.
  • Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
  • Recorded precision and accuracy data for all continuous and intermittent analyzers.


Mortgage Underwriter

HSBC Finance Corporation
06.2001 - 11.2006
  • Verified integrity of applicants' information to minimize fraud.
  • Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
  • Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records and current financial status.
  • Applied grades to each loan application based on established criteria to keep institutional risk low.
  • Maintained mortgage program compliance with federal agencies such as VA, HUD and FNMA.
  • Worked with processing team members to communicate errors and obtain missing information for current applications.
  • Checked personal and team calculations to validate information and underwriting decisions.
  • Trained junior team members in underwriting procedures and loan quality grading standards.
  • Balanced risk against profitability to make optimal business decisions and guided junior team members in making similar critical decisions.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Proactively identified solutions for customers experiencing credit issues.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.

Family Self-Sufficiency Coordinator

Little Rock Housing Authority
12.1998 - 05.2001
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Established escrow accounts for participants for homeownership.
  • Conducted formal and informal presentations to community leaders and potential participants.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Family Services Worker

Arkansas Department Of Human Services
05.1990 - 12.1998
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Completed home welfare checks to align with state and program guidelines.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Circuit Court Clerk

Lafayette County Circuit Court
08.1983 - 12.1989
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
  • Prepared and distributed court orders, probation orders and sentencing information.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Met with judges, lawyers and police officials to coordinate functions of court.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Collected court fees and fines and recorded amounts collected.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Searched files and contacted witnesses, attorneys and litigants to obtain information for court.
  • Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
  • Prepared and issued court orders for probation orders, sentencing information and other actions.
  • Documented exhibits admitted during hearings.
  • Marked and preserved exhibits introduced into evidence in court proceedings.
  • Drafted professional court correspondence to facilitate.

Education

MBA - Business Administration And Management

University of Arizona , Tucson, AZ
04.2021

BBA - Business Administration

Southern Arkansas University, Magnolia, AR
12.1989

Skills

  • Employee Timesheet Processing
  • Administrative Support
  • Verbal and Written Communication
  • Customer Relationship Management
  • Lead Generation

Timeline

Revenue Recovery Supervisor - UPS
12.2017 - Current
Direct Care Professional - Help At Home
07.2015 - Current
Human Resources Specialist - OHL Logistics
07.2013 - 10.2013
Project Coordinator - Indiana Secretary Of State
01.2012 - 03.2013
Program Manager - Department Of Mental Health & Addiction Services
09.2010 - 01.2012
Contract Specialist - Department Of Children's Services
03.2008 - 09.2010
Program Coordinator - Indiana Department Of Environmental Management
11.2006 - 02.2008
Mortgage Underwriter - HSBC Finance Corporation
06.2001 - 11.2006
Family Self-Sufficiency Coordinator - Little Rock Housing Authority
12.1998 - 05.2001
Family Services Worker - Arkansas Department Of Human Services
05.1990 - 12.1998
Circuit Court Clerk - Lafayette County Circuit Court
08.1983 - 12.1989
University of Arizona - MBA, Business Administration And Management
Southern Arkansas University - BBA, Business Administration

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