Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Betty Hay

Lancaster,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Caregiver

IHSS
Lancaster , CA
06.2024 - Current
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.

Customer Service Representative

Embassy Suites
Pamdale, CA
01.2024 - 06.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.

Warehouse Worker

Michaels
Lancaster , CA
05.2022 - 07.2023
  • Maintained stock levels in accordance with company policies.
  • Received and tracked incoming inventory shipments.
  • Organized warehouse space for efficient storage of products.
  • Assembled orders according to customer requests.
  • Operated scanners, computers, and other equipment to track orders.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.

Mail Handler

United States Postal Service, USPS
Los Angeles, CA
03.2003 - 04.2022
  • Assisted in loading and unloading trucks with mail, packages, and other materials.
  • Sorted incoming mail for delivery to the appropriate departments or individuals.
  • Maintained accurate records of all incoming and outgoing mail items.
  • Ensured that all parcels were packed properly before shipping out of facility.
  • Loaded trays of envelopes into automated sorting machines.
  • Labeled containers with proper destination addresses for efficient distribution.

Inter Con Security

Security Officer
Pasadena , CA
03.2002 - 01.2007
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Enforced access control measures in accordance with established procedures.
  • Confirmed visitor identification prior to granting entry into the building.
  • Provided escorts for visitors as needed throughout the facility.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.

Education

High School Diploma -

John C Fremont
Los Angeles, CA
06-1983

Skills

  • Flexible Schedule
  • Respectful and Compassionate
  • Problem-Solving
  • Multitasking and Organization
  • Product Knowledge

References

References available upon request.

Timeline

Caregiver

IHSS
06.2024 - Current

Customer Service Representative

Embassy Suites
01.2024 - 06.2024

Warehouse Worker

Michaels
05.2022 - 07.2023

Mail Handler

United States Postal Service, USPS
03.2003 - 04.2022

Inter Con Security

Security Officer
03.2002 - 01.2007

High School Diploma -

John C Fremont

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Betty Hay